Getting Results Five Absolutes for High Performance

CLINT O. LONGENECKER is the Stranahan Distinguished Professor of Management in the College of Business Administration at the University of Toledo. He has extensive business experience in both the United States and abroad specializing in performance improvement. He also teaches in the Executive Education Program at the University of Michigan Business School.

JACK L. SIMONETTI is an adjunct professor of executive education at the University of Michigan Business School and professor emeritus of management at the University of Toledo. Prior to his academic career, he had extensive experience in HR and employee relations with the BF Goodrich Company.

Series Foreword xi

Preface xiii

1 The Call for Results 1

2 Absolute #1: Get Everyone on the Same Page: Focus on the Purpose of Your Organization 13

3 Absolute #2: Prepare for Battle: Equip Your Operation with Tools, Talent, and Technology 43

4 Absolute #3: Stoke the Fire of Performance: Create a Climate for Results 77

5 Absolute #4: Build Bridges on the Road to Results: Nurture Relationships with People 107

6 Absolute #5: Keep the Piano in Tune: Practice Continuous Renewal 139

Afterword: The Call for Action 171

Notes 181

The Authors 185

Index 189

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