Global Tourism and Informal Labour Relations:

The worldwide expansion of the tourism industry brings into play many encounters between global agents and local forces. This book documents and discusses such a global -- local encounter from the point of view of work and labour relations. It is based on original and comparative fieldwork carried out in hotels in Barbados and Malta.

Hotel subsidiaries of transnational chains have to reconcile corporate intent with employee resourcefulness. The book offers insights into the employer/employee relationship, based on a colourful review of issues such as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management initiatives, trade unionism and industrial action.

Acknowledgements

vii

(4)

Preface

xi

(6)

List of Abbreviations

xvii

1 Confronting Global Tourism

1

(20)

2 Policy Dilemmas and the Small-scale Lens

21

(13)

3 Research Method and Design

34

(13)

4 A Small-scale Labour Syndrome

47

(44)

5 The Small-scale Syndrome at Work I: Informal Labour Relations

91

(38)

6 The Small-scale Syndrome at Work II: Competing for Loyalty

129

(24)

7 Relating to Theory

153

(12)

8 Questions for Management, Labour and Community

165

(17)

9 Conclusion

182

(6)

Appendices

188

(7)

I The World's Small Developing States: Basic Data

188

(2)

II Management Questionnaire, SBH and TDR

190

(2)

III Employee Questionnaire, SBH and TDR

192

(3)

Bibliography

195

(44)

Index

239

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Global Tourism and Informal Labour Relations: The Small Scale Syndrome at Work

Summary

Table of Contents

Supplemental Materials