The Good, the Bad And the Downright Difficult

This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life. Some of them you love, while others you wish you could avoid. What makes them tick and how best to deal with them. Meeting people at work and getting along with colleagues, bosses and staff should be something to be taken in your stride. Yet difficulties occur which have far-reaching effects on your career, your health and your happiness. How can you surmount these issues, overcome the problems and be a winner? Maybe the chameleon approach is for you? Or is it a case of playing it tough, so that you keep them at a distance? Written in an easy-to-read style, this book deals with a variety of issues from minor tensions to outright war or personality clashes in the office. Whatever stage you have reached in your career, this book can have a significant role to play.

Frances Kay is an international business coach who works with executives and managers from various industry sectors, and the author of several business books, including Brilliant Business Connections, Kickstart Your Time Management, and Making Management Simple.