Handbook of Workplace Assessment

This definitive reference on workplace assessment for HR professionals features comprehensive overviews and best practices for all types of assessments for the selection, development, and development needs of all organizational employee levels. The book covers an unprecedented range of types of assessments and measurement approaches, including quality, abilities and intelligence, personality, background and experience, knowledge and skill, and competencies. Each chapter discusses the business need or market condition that supports the use of an assessment, the appropriate use of each assessment instrument, modes of administration, implementation, managing the assessment program, and instructive case studies.

John C. Scott is chief operating officer and cofounder of APTMetrics, Inc., a global human resource consulting firm that designs sophisticated talent management solutions for Fortune 100 companies and market innovators. He is coeditor of The Human Resources Program–Evaluation Handbook and coauthor of Evaluating Human Resources Programs: A Six-Phase Approach for Optimizing Performance.

Douglas H. Reynolds is vice president of assessment technology at Development Dimensions International, where he leads the development and deployment of assessment and testing products. Recently Doug coauthored Online Recruiting and Selection, a book on the integration of technology with personnel selection practices.

Figures, Tables, and Exhibits	p. xvii
Foreword	p. xxiii
Preface	p. xxv
Acknowledgments	p. xxxiii
The Editors	p. xxxv
The Contributors	p. xxxvii
Framework for Organizational Assessment	p. 1
Individual Differences That Influence Performance and Effectiveness: What Should We Assess?	p. 3
Indicators of Quality Assessment	p. 27
General Cognitive Ability	p. 61
Personality	p. 81
Assessment of Background and Life Experience: The Past as Prologue	p. 109
Knowledge and Skill	p. 141
Physical Performance	p. 165
Competencies, Job Analysis, and the Next Generation of Modeling	p. 197
Assessment for Selection, Promotion, and Development	p. 233
So Where Are the Promised, Practical, and Proven Selection Tools for Managerial Selection and Beyond? A Call to Action	p. 235
Assessment for Technical Jobs	p. 247
Assessment for Administrative and Professional Jobs	p. 279
Assessment for Sales Positions	p. 323
Assessment for Supervisory and Early Leadership Roles	p. 365
Executive and Managerial Assessment	p. 395
The Special Case of Public Sector Police and Fire Selection	p. 437
Strategic Assessment Programs	p. 463
The Role of Assessment in Succession Management	p. 465
Assessing the Potential of Individuals: The Prediction of Future Behavior	p. 495
Assessment for Organizational Change: Mergers, Restructuring, and Downsizing	p. 533
Global Applications of Assessment	p. 577
Advances, Trends, and Issues	p. 607
Advances in Technology-Facilitated Assessment	p. 609
The Legal Environment for Assessment	p. 643
Validation Strategies	p. 671
Addressing the Flaws in Our Assessment Decisions	p. 711
Strategic Evaluation of the Workplace Assessment Program	p. 729
Final Thoughts on the Selection and Assessment Field	p. 757
Appendix: Example Assessments Designed for Workplace Application	p. 779
Name Index	p. 797
Subject Index	p. 809
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Handbook of Workplace Assessment

Summary

Author Biography

Table of Contents

Supplemental Materials