PartI An Overview to Health Care Operations Chapter1 Operations Management and Decision Making Chapter2 Hospitals and the Health Care Industry Chapter3 Operational Finance Chapter4 Health Plan Operations PartII Methods for Improving Operations Chapter5 Operational Planning and Analysis Chapter6 Quality and Process Management Chapter7 Six Sigma and Lean Management Chapter8 Forecasting and Decision Tools Chapter9 Productivity and Performance Management Chapter10 Project Management PartIII Analytical Tools and Technology Chapter11 Operational Metrics in Health Care Organizations Chapter12 Statistical Applications in Operations Management Chapter13 Using Information Technology in Operations Management Chapter14 Operations Analysis and Benchmarking PartIV Health Care Supply Chain Chapter15 Supply Chain Management Chapter16 Purchasing and Materials Management Chapter17 Financial Management of Inventory Chapter18 Operations Management in the Pharmacy AppendixA Answers to Selected Chapter Exercise Problems
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