Healthcare Human Resource Management

, by Flynn, Walter J.; Mathis, Robert L.; Jackson, John H.

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ISBN: 9780324317046 | 0324317042
Cover: Hardcover
Copyright: 3/15/2006

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Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT is written to be relevant to you, whether you're a student or currently working in healthcare. HEALTHCARE HUMAN RESOURCE MANAGEMENT is current, topical, and informative. No matter your status, this is the human resources and healthcare textbook you need to own to stay ahead of the curve.

Preface

xvii

About the Authors

xxiii

Preface xvii

About the Authors xxiii

CHAPTER 1 The Nature and Challenges of Healthcare HR Management

(18)

Healthcare HR Insights

(1)

Nature of Healthcare Organizations

(2)

Employment in Healthcare

Types of Healthcare Jobs

The Current State of Healthcare

(3)

The Future of Healthcare

(1)

HR Challenges in Healthcare

(4)

Recruitment and Retention

Managing Change

Joint Commission on Accreditation of Healthcare Organizations

(2)

The HR Function in Healthcare

(2)

HR Management Activities 16 Case

(1)

End Notes

(1)

CHAPTER 2 Healthcare HR Competencies, Structures, and Quality Standards

(14)

Healthcare HR Insights

(1)

Competencies for Healthcare Management and HR

(4)

Behavioral Competencies and Emotional Intelligence

HR Management Certifications

HR Departments and Healthcare Organizational Charts

(1)

Measuring Healthcare HR Management

(4)

HR Metrics

HR and Quality Patient Care

Joint Commission (JCAHO) and Healthcare Management

(3)

JCAHO Process

JCAHO HR Standards and Serious Adverse Events

Case

(1)

End Notes

(1)

CHAPTER 3 Strategic HR Management

(20)

Healthcare HR Insights

(1)

Management of Human Assets in Organizations

(2)

Human Capital and HR

Human Resources as a Core Competency

HR Management Roles

(2)

The HR Strategic Planning Process

(6)

Scanning the External Environment

Internal Assessment of Organizational Workforce Forecasting

Elements of Successful HR Planning

(2)

HR Management Challenges

(4)

Workforce Availability and Quality

Economic and Technological Change

Occupational Shifts

Diversity

Case

(1)

End Notes

(2)

CHAPTER 4 Legal Issues Affecting the Healthcare Workplace

(28)

Healthcare HR Insights

(1)

Equal Employment Opportunity

(7)

Major Employment Laws

Civil Rights Act of 1964, Title VII

EEOC Compliance

Civil Rights Act of 1991

Reverse Discrimination

Affirmative Action

(4)

Affirmative Action Requirements

Affirmative Action Plans (AAPs)

Gender Discrimination and Sexual Harassment

(4)

Pregnancy Discrimination

Equal Pay and Pay Equity

The Glass Ceiling

Sexual Harassment

Age Discrimination

(1)

Older Workers Benefit Protection Act (OWBPA)

Americans with Disabilities Act

(1)

ADA Compliance

Other Bases of Discrimination

(1)

Immigration Reform and Control Act (IRCA)

Religious Discrimination

Sexual Orientation

Veterans' Employment Rights

Military Employment Rights

Enforcement Agencies

(1)

Equal Employment Opportunity Commission (EEOC)

Office of Federal Contract Compliance (OFCCP)

State and Local Enforcement Agencies

Uniform Guidelines on Employee Selection Procedures

(1)

"No-Disparate-Impact" Approach

Job-Related Validation Approach

Elements of EEO Compliance

(4)

EEO Policy Statement

EEO Records

EEOC Investigation Process

Employer Responses to EEO Complaints

Case

(1)

End Notes

(2)

CHAPTER 5 Job Design and Analysis

(24)

Healthcare HR Insight

(1)

Accomplishing Strategic Objectives Through Job Design

(2)

Productivity and Job Design

Nature of Job Analysis in Healthcare Organizations

(2)

Task-Based Job Analysis

Competency Based Job Analysis

Joint Commission Standards and Job Analysis

Uses of Job Analysis

(3)

Job Families, Departments, and Organization Charts

Job Analysis and HR Activities

Work Schedules and Job Analysis

(2)

Work Schedule Alternatives

Shift Work and the Compressed Workweek

Flexible Scheduling

Job Analysis and Legal Issues

(2)

Americans with Disabilities Act (ADA)

Job Analysis and Wage/Hour Regulations

Human Reactions to Job Analysis

(2)

Behavioral Aspects of Job Analysis

"Inflation" of Jobs and Job Titles

Employee and Managerial Anxieties

Job Analysis Methods

(1)

Observation

Interviews

Questionnaires

Computerized Job Analysis

The Job Analysis Process

(2)

Planning

Preparation and Communication

Conducting the Job Analysis

Developing and Maintaining Job Descriptions, Job Specifications, and Performance Standards

Job Description Components

100

(4)

Identification General Summary

Essential Functions and Duties

Job Specifications

Performance Standards and Competencies

Disclaimer and Approvals

Case

104

(1)

End Notes

105

(1)

CHAPTER 6 Healthcare Recruitment and Selection

106

(28)

Healthcare HR Insights

107

(1)

Recruiting and Labor Markets

107

(1)

Planning and Strategic Decisions Regarding Recruiting

108

(4)

Internal Versus External Recruiting

Flexible Staffing

Float Pools

Employee Leasing

Internal Recruiting

112

(1)

Job Posting and Bidding

Internal Recruiting Database

Promotion and Transfer

Current Employee Referrals

External Recruiting

113

(2)

Employment "Branding"

Schools, Colleges, and Universities

Media Sources

Professional Associations

Employment Agencies

Executive Search Firms

Internet Recruiting

115

(3)

E-Recruiting Methods

Effective Online Job Postings

Advantages of Internet Recruiting

Disadvantages of Internet Recruiting

Other Sources for Healthcare Recruitment

118

(2)

Clinical Rotations

Preceptorships and Internships

Fellowships

Summer Employment, Shadowing, and Volunteer Pools

Recruiting Evaluation and Metrics

120

(1)

Nature of Selection

121

(4)

Criteria, Predictors, and Job Performance

Legal Concerns

Selection Responsibilities

Reception and Job Preview/Interest Screening

Application Forms

Selection Testing

125

(1)

Selection Interviewing

126

(2)

Types of Interviews

Panel Interview

Background Checking

128

(3)

Legal Constraints

Medical Examinations and Inquiries

Making the Job Offer

131

(1)

Relocation Assistance

Case

131

(1)

End Notes

132

(2)

CHAPTER 7 Organizational Relations and Employee Retention in Healthcare

134

(22)

Healthcare HR Insights

135

(1)

Individual/Organizational Relationships

136

(3)

The Psychological Contract

Factors Affecting the Individual/Organizational Relationship

Job Satisfaction and Organizational Commitment

139

(1)

Organizational Commitment

Retention of Human Resources

140

(6)

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Retention

Retention Determinants

Organizational Components

Organizational Career Opportunities

Rewards and Retention

Retention and Selection

Work/Life Balance

146

(3)

Employee Relationships with Supervisors and Co-workers

Retention Management Process

149

(5)

Retention Measurement and Assessment

Retention Interventions

Evaluation and Follow-Up

Case

154

(1)

End Notes

155

(1)

CHAPTER 8 Training and Development in Healthcare Organizations

156

(28)

Healthcare HR Insights

157

(1)

Nature of Training in Healthcare Organizations

158

(5)

Chief Learning Officers

Integration of Job Performance, Training, and Learning

Training as Performance Consulting

Integrating Training Responsibilities

Legal Issues and Training

Strategic Training

The Training Process

163

(3)

Assessment of Training Needs

Training Design

Types of Training

166

(8)

Orientation: Training for New Employees

Encourage Self-Development

On-going Training and Development

Delivery of Training

Internal Training

External Training

E-Learning: Training Online

Evaluation of Training

Joint Commission Standards and Orientation, Training, and Development

Developing Human Resources

174

(2)

Developing Specific Capabilities

Development Needs Analyses

Succession Planning

Choosing a Development Approach

176

(4)

Development Approaches: Job-Site Methods

Development Approaches: Off-Site Methods

Management Development

Mentoring

Special Issues in Healthcare Employee Development

180

(2)

Academic and Credential Requirements

HR Development and Organizational Restructuring

Case

182

(1)

End Notes

183

(1)

CHAPTER 9 Performance Management in Healthcare Organizations

184

(18)

Healthcare HR Insights

185

(1)

Performance Management

185

(2)

Job Criteria

Performance Standards

Performance Appraisal

187

(1)

Joint Commission Standards and Performance Appraisal

Conflicting Roles of Performance Appraisal

188

(3)

Administrative Uses

Development Uses

Informal Versus Systematic Appraisal

Who Conducts Appraisals

191

(2)

Supervisory Rating of Subordinates

Employee Rating of Managers

Team/Peer Ratings Self-Rating

Outside Raters

Multisource/360-Degree Ratings

Methods of Appraising Performance

193

(3)

Category Methods

Comparative Methods

Narrative Methods

Behavioral/Objectives Methods

Combination of Methods

Rater Errors

196

(2)

Recency

Central Tendency, Leniency, and Strictness Errors

Rater Bias

Halo Effect

Contrast Errors

Appraisal Feedback

198

(1)

Feedback Systems

Appraisal Interview

Reactions of Managers

Reactions of Employees

Effective Performance Management

199

(1)

Developing a Performance Improvement Plan

Case

200

(1)

End Notes

201

(1)

CHAPTER 10 Employee Relations in the Healthcare Industry

202

(22)

Healthcare HR Insights

203

(1)

Nature of Employer Employee Relations

203

(1)

Rights and Responsibilities

204

(3)

Statutory Rights

Contractual Rights

Implied Contracts

Employment Practices Liability Insurance

Employee Relations and Rights of Employees

207

(5)

Employment-At-Will

Wrongful Discharge and the Importance of Documentation

Just Cause

Constructive Discharge

Due Process

Resolving Employee Complaints

Balancing Employer Security and Employee Rights

212

(5)

Employee Records

Employees' Right to Free Speech

Honesty in the Workplace

Off-the-Job Behavior

Employee Substance Abuse and Employer Drug Testing Policies

HR Policies, Procedures, and Rules

217

(1)

Coordinating Policies and Procedures

Communicating HR Information

Employee Discipline

218

(3)

Reasons for Not Using Discipline

Training Managers

Employee Relations Programs

221

(1)

Employee Attitude Surveys

Employee Assistance Programs

Employer of Choice Programs

Standards of Behavior

Case

222

(1)

End Notes

223

(1)

CHAPTER 11 Labor Relations and Healthcare Organizations

224

(20)

Healthcare HR Insights

225

(1)

Unions in the Healthcare Industry

225

(2)

Why Employees Unionize

Labor-Relations Philosophy

227

(1)

Adversarial Relationships

Collaborative Relationships

Legal Framework for Union—Management Relations

228

(2)

National Labor Relations Act

Taft—Hartley Act

Landrum—Griffin Act

NLRA and the Healthcare Industry

The Unionization Process in Healthcare

230

(6)

Organizing Campaign

Healthcare and Bargaining Units

Representation Elections

Certification—Decertification

Collective Bargaining

Collective Bargaining and the Negotiating Process

236

(5)

Contract Components

Negotiation Process

Planning for Strikes

Formalizing the Agreement

Contract Administration

241

(1)

Labor—Management Committees

Grievance Procedures

Case

242

(1)

End Notes

243

(1)

CHAPTER 12 Healthcare Compensation Practices

244

(30)

Healthcare HR Insights

245

(1)

Healthcare Compensation Responsibilities

245

(1)

Nature of Compensation

246

(8)

Compensation Components

Healthcare Compensation Approaches

Compensation Philosophies

Decisions about Healthcare Compensation Levels

Compensation System Design Issues

Perceptions of Pay Fairness

Legal Requirements for Pay Systems

254

(5)

Fair Labor Standards Act (FLSA)

Independent Contractor Regulations

Equal Pay and Pay Equity

State and Local Laws

Garnishment Laws

Development of a Base Pay System

259

(7)

Job Evaluation

Legal Issues and Job Evaluation

Wage Surveys

Legal Issues and Pay Surveys

Different Pay Structures

Pay Ranges

Individual Pay

Rates Out of Range

Pay Compression

Issues Involving Pay Increases

266

(2)

Pay Adjustment Matrix

Seniority

Cost-of-Living Adjustments (COLA)

Lump-Sum Increases

Executive Compensation

268

(4)

Executive Salaries

Executive Bonus and Incentive Plans

Performance Incentives: Long-Term Versus Short-Term

Benefits for Executives

Executive Perquisites

Current Nature of Healthcare Executive Compensation

Determining "Reasonableness" of Executive Compensation

Case

272

(1)

End Notes

272

(2)

CHAPTER 13 The Management of Benefits and Variable Pay in Healthcare

274

(28)

Healthcare HR Insights

275

(1)

Strategic Perspectives on Benefits

276

(2)

Goals for Benefits

Benefits Needs Analysis

Funding Benefits

Types of Benefits

278

(1)

Government-Mandated Benefits

Voluntary Benefits

Part-Time Employee Benefits

Security Benefits

279

(1)

Workers' Compensation

Unemployment Compensation

Severance Pay

Retirement Security Benefits

280

(3)

Retirement Benefits and Age Discrimination

Social Security

Pension Plans

Pension Terms and Concepts

Individual Retirement Options

Healthcare Benefits

283

(4)

Controlling Healthcare Benefits Costs

Healthcare Legislation

Financial, Insurance, and Other Benefits

287

(6)

Financial Benefits

Insurance Benefits

Educational Benefits

Social and Recreational Benefits

Family-Oriented Benefits and the Family and Medical Leave Act

Family-Care Benefits

Benefits for Domestic Partners and Spousal Equivalents

Time Off Benefits

Benefits Administration

293

(1)

Benefits Communication

Flexible Benefits

Benefits in the Future

Variable Pay: Incentives for Performance

294

(5)

Types of Variable Pay

Effective Variable Pay Plans

Individual Incentives

Group/Team-Based Variable Pay

Organizational Incentives

Successes and Failures of Variable Pay Plans

Case

299

(1)

End Notes

300

(2)

CHAPTER 14 Safety, Health, and Security in Healthcare Organizations

302

(29)

Healthcare HR Insights

303

(1)

Nature of Safety, Health, and Security

304

(1)

Safety, Health, and Security Responsibilities

The Joint Commission and Safety, Health, and Security

304

(2)

Surveillance, Prevention, and Control of Infection (IC)

The JCAHO and Emergency Preparedness

Legal Requirements for Safety and Health

306

(1)

Workers' Compensation

Americans with Disabilities Act and Safety

Occupational Safety and Health Act (OSHA)

307

(7)

OSHA Enforcement Standards

Ergonomics and OSHA

Work Assignments and OSHA

Record-Keeping Requirements

OSHA Inspections

Safety Management

314

(5)

The Organization and Safety

Safety and Engineering

Individual Considerations and Safety

Safety Policies and Discipline

HR and Safety Responsibilities

Safety Committees

Safety Training and Communications

Employee Safety Motivation and Incentives

Inspections

Accident Investigation and Evaluation

Health

319

(6)

Healthcare Workplace Health Issues

Health Promotion

Security

325

(3)

Workplace Violence

Security Management

Employee Screening and Selection

Security Personnel

Case

328

(1)

End Notes

328

(3)

Glossary

331

(10)

Index

341

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Healthcare Human Resource Management

Summary

Table of Contents

Supplemental Materials