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Home > Help Desk > New Customers

New Customers

Why use

We have long been trusted to offer the largest and cheapest selection of discount books and discount textbooks on the Internet. Whether you are looking for new or used books, discount high school or college textbooks, or even electronic textbooks, is the place to shop.

Creating an Account

When you buy your book on, an account will be automatically created for you at Checkout. Your password will be the one you create when setting up your account.

Storing your account information with us means you only have to enter it once, making subsequent checkouts faster and more convenient. Your account information is always protected by your email/password combination. An account also allows you to track the status of an order, and review your transaction history.

You can create your account by following these simple steps:

1. When you reach the Checkout page, enter your name, email address and password on the "New Customers" section of the Checkout. Then click "Create My Account". Your credit card information is never required to register with

2. Once your account is created, you will be directed immediately to our Shipping and Billing Information page. This information is saved for convenience, though you can easily change it when making purchases in the future.


What is an ISBN?

An International Standard Book Number is a 10-digit or 13-digit number used to give every book its own identification label. You may be unsure of a book's full title, author, or year published, but if you know its ISBN, you can be sure you've got the right book. If you cannot locate your book's ISBN on the outside of the book, open the front cover and look on the page immediately following the title page. This should be the copyright page and will include information about the copyright date, the author and publisher. The ISBN should be in the middle or at the bottom of that page.

How do I place an order?

At any time while shopping at, items can be selected for purchase by simply clicking the "Add to Bag" or "Buy Now" button. You always have the ability to view selected items in your Shopping Bag by clicking the "Shopping Bag" button located at the top of every screen. When you want to return to the store, just click the "Continue Shopping" button on the bottom left of the Checkout screen. When you're finished shopping, click the "Shopping Bag" or “Checkout” button located in the upper right-hand corner of every screen. You can then make any changes to the items currently in your Shopping Bag. Click "Continue to Checkout". You will then be prompted login as a New Customer or Returning Customer.

Continue as New Customer

You will need to fill out billing, shipping and payment information as well as enter an existing email address and password to create account with Click "Submit Order", and you're done!

Continue as Returning Customer

You will see – "If you have shopped with us before, save time by logging in below:" Enter your email address and password. (If you cannot remember your password, click "Forgot your Password?" You will need to fill out billing, shipping and payment information. Click "Submit Order", and you're done!

How can I check on my orders? Can I track the package?

To view the status of your order, click "My Account" from the top of any screen. Enter the email address you used when you placed your order, and your account password. You'll be able to view existing detail for your order. We'll even tell you the UPS tracking number or the U.S. Postal Service delivery confirmation number for your package if the items have already shipped.

Is my credit card safe?

We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If your web browser doesn't permit a secure connection, will not accept your personal information including credit card numbers. If fraudulent charges are ever made, you will not have to pay for them. is also a VeriSign Secure Site ensuring the highest levels of security so you can be certain that our site is genuine, and that the information you provide us stays private and confidential. displays the VeriSign Secure Site Seal allowing you to check the web site Server ID's information and status in real time, and providing additional protection against the misuse of revoked and expired certificates. We also encourage you to review our Privacy Policy for more information.

What are my Shipping Options?

We ship our products using a variety of shipping options and delivery methods. We currently offer Economy Shipping, Standard Ground Shipping, Two Day Shipping, and One Day Shipping. Learn More about Shipping Options.

What payment methods do you accept?

We currently accept Visa, Master Card, American Express, and Discover for payment of online purchases. We also accept most debit cards, as they can be used just like a credit card. To place an order using your debit card, enter all the information at Checkout exactly as it appears on your card. Under "type of credit card," enter the affiliation that appears on your debit card (most likely Visa). Payments may also be made by check or money order, but will not be processed in our system until the check or money order has cleared our financial institution. If you would like to place your order in this method, we will need the following information:

1. ISBN of the item you would like to order.
2. Title of the ISBN.
3. Quantity of the ISBN you would like to order.
4. Your Shipping Address.
5. Your Shipping Method preference.
6. A contact email address and phone number.

Send the above information along with your payment to:
Attn: Order Department.
2415 Palumbo Drive
Lexington, KY 40509

NOTE: Orders paid for by check or money order will not be processed or shipped until payment clears our financial institution.

What is your Privacy Policy? is committed to respecting and protecting your privacy. We make every effort to assure your confidentiality and to keep your trust. The information you provide us in your account is used to process orders and to assist us in providing you with a more personalized shopping experience. utilizes every available technology to ensure that your confidential information remains secure. holds your email address in strictest confidence. We do not sell, give away, or otherwise distribute your address to any third party unless you have given us permission through your account to do so.

Learn More about our Privacy Policy.

How do I cancel or modify my order?

You can cancel your order prior to shipping by logging in to the My Account section of our website. Above the details of your order is a link "Contact Us About This Order". Clicking on this link will take you to a form to fill out to request a cancellation. Choosing the "Cancel" reason for contact will display all of the open items on your shipment group that can be cancelled. Please keep in mind that what you are submitting is only a request for cancellation; we will notify you by email once your request has been completed. If your order has been received, return it to us by following the instructions on the back of the packing slip included with your order. You can even use the original packing materials.

What is your return policy?

Items purchased from may be returned for a refund (excluding shipping charges) up to 30 days after the date of shipment. Items must be returned in the condition in which they were received. Shrink-wrapped items cannot be returned if the wrapping is broken unless the items are defective. We will not accept items for return with open diskette packages or CD-ROM's that have broken seals. Check out our Return Policy page for full details.

Does BiggerBooks have a retail outlet?


2415 Palumbo Drive
Lexington, KY 40509

How do I contact

For general information, click here and tell us your concern, and we'll be in touch with you shortly. For customer service inquiries, click here.