To return a book you purchased from BiggerBooks.com, you must log in to your account and view your orders to begin the return process. Once viewing an order, simply click the Return Items button to select the books you wish to return.
Most of the items you purchase from BiggerBooks.com can be returned for a refund (excluding shipping charges and 10% restocking fee) for up to 30 days after the date of shipment. On the front of your packing slip, you will find the final date that any items per shipment will be accepted as a return in our Distribution Center. Returns that are returned to BiggerBooks.com beyond the printed date will not be accepted, destroyed, and recycled. Note: eBooks and Access Codes are non-refundable.
Returned items must be received to BiggerBooks.com in the condition of original shipment. Shrink-wrapped items cannot be returned if the wrapping is broken, unless the items are defective. We will not accept items for return with open diskette packages, CD-ROMs, DVDs, and CDs. Any returned item that does not meet our return expectations may not be accepted, shredded, and recycled.
Used books are considered in good condition even when they contain highlighting, margin notes or other markings. We cannot guarantee that additional materials originally included in a package if purchased new will be included with your purchase of a used package. For more information about our used book policy, please visit this page.
All returned items on orders will be assessed an industry standard 10% restocking fee for returned purchases.
Return compensation will be applied to the original credit card used within 30 days of the receipt of your package.
eBook Returns
Due to the nature of the item, eBook purchases are not eligible for return or refund under any circumstances as stated in your shopping cart, during the checkout process, and other areas of our website. Also, we cannot guarantee that supplements that might be included with a new textbook purchase such as DVDs, CD ROMs, Study Guides, passkeys to alternate websites, etc, will be included with your eTextbook purchase. We apologize if this causes any inconvenience.
How To Send Us Your Returns
Be sure to pack your items carefully for shipment so they will not be damaged in transit. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and RMA number for your records.
BiggerBooks.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center. You must visit www.BiggerBooks.com/my-account/orders to create your return label. This return label must be obtained to process your returns correctly. If this is not used, your return credit may be delayed or could be unable to be applied.
