Hiring and Keeping the Best People

Hiring an all-star workforce and keeping it in place is a challenge for any organization. Packed with hands-on tips and tools, Hiring and Keeping the Best People offers managers comprehensive advice for hiring more effectively and increasing retention. Book jacket.

Introduction

xi

The Hiring Process

1

(30)

Attracting the Best People

Defining Job Requirements

2

(5)

Recruiting Promising Candidates

7

(3)

Interviewing

10

(11)

Evaluating the Candidates

21

(4)

Making the Decision and Offer

25

(3)

Don't Forget Process Improvement

28

(1)

Summing Up

29

(2)

Beyond the Hiring Basics

31

(26)

Details You Need to Know

Online Recruiting

32

(6)

When to Use a Professional Recruiter

38

(2)

Case Interviewing

40

(2)

Hiring Based on Embedded Personal Interests

42

(7)

Hiring for Microculture

49

(3)

Psychological Testing

52

(3)

Summing Up

55

(2)

Keeping the Best

57

(30)

Essential Retention Strategies

Why Retention Matters

60

(6)

Why Retention Is So Challenging

66

(3)

The Special Challenges of a Diverse Work Force

69

(6)

Why People Stay

75

(2)

Why People Leave

77

(2)

Two Retention Champions

79

(2)

Managing for Retention: An Overview

81

(4)

Summing Up

85

(2)

Market-Wise Retention

87

(14)

Competing in the War for Talent

Not All Employees Have Equal Value

88

(4)

Market-Based Retention Strategies

92

(7)

Summing Up

99

(2)

Developing the Talent You Have

101

(14)

Strategies for Training and Development

The Development Dilemma

103

(1)

Skill Training

104

(4)

Career Development

108

(4)

Handling C Performers

112

(2)

Summing Up

114

(1)

Workplace Factors That Affect Hiring and Retention

115

(20)

Focusing on Culture

Consider Your Culture

116

(3)

Employee Burnout

119

(4)

Work-Life Balance

123

(10)

Summing Up

133

(2)

When All Else Fails

135

(8)

Keeping Talented Employees, Even After They Leave

Keeping Valued People in Your Orbit

136

(3)

Hiring Former Employees

139

(2)

Exit Interviews

141

(1)

Summing Up

142

(1)

Appendix A: Sample Job Description

143

(2)

Appendix B: Targeted Interview Questions

145

(6)

Appendix C: Legal Landmines in Hiring

151

(4)

Notes

155

(4)

Glossary

159

(2)

For Further Reading

161

(4)

Index

165

(4)

About the Subject Adviser

169

(1)

About the Writer

170

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Hiring and Keeping the Best People

Summary

Table of Contents

Supplemental Materials