How to Choose the Right Person for the Right

Your business may have a solid infrastructure and efficient systems in place, but if you don't hire employees who can perform, the bottom will eventually fall out. How to Choose the Right Person for the Right Job Every Time transforms the hiring process into an unbiased system proven to decrease turnover and help your company stay competitive. Book jacket.

Lori Davila (Atlanta, GA) runs a highly successful career services firm and does outplacement hiring consulting with numerous Fortune 500 firms.

Louise Kursmark (Cincinnati, OH) is the president of Best Impression Career Services, Inc., and the author of nine career books.

Acknowledgments

vii

Introduction

ix

CHAPTER 1 Your Hiring Decisions Will Either Make or Break Your Company

1

(10)

The Bottom Line

2

(1)

Hiring as a Top Strategic Business Priority

3

(2)

Hidden Costs

5

(1)

Top 10 Hiring Mistakes

6

(3)

Exercise-Rate Your Hiring Efforts

9

(2)

CHAPTER 2 Take the Guesswork Out of Hiring with Behavior-Based Interviewing

11

(16)

Past Performance Is the Best Predictor of Future Success

14

(4)

Other Types of Interviews

18

(2)

Enhancing Other Interview Types with Behavior-Based Interviewing

20

(1)

Interview Examples

21

(4)

Results

25

(1)

Exercise-A Quiz on Interview Questions

26

(1)

CHAPTER 3 The Behavior-Based Interview in Five Easy Steps

27

(28)

Step 1: Define What You're Looking For-Understand the Job and the Company

28

(3)

Step 2: Identify Job-Related Success Factors

31

(5)

Step 3: Establish Questions to Extract the Desired Success Factors

36

(5)

Step 4: Conduct a Successful Interview

41

(6)

Using the Interview Guide

46

(1)

Step 5: Perform a Final Evaluation-Rate the Evidence

47

(5)

Conclusion

52

(1)

Summary Checklist

52

(3)

CHAPTER 4 401 Interview Questions

55

(32)

Breaking the Ice

57

(1)

Behavior-Based Interview Questions

58

(20)

Behavior-Based Interview Questions for job and Company Fit or for Motivation

78

(2)

Follow-up Questions (Probes)

80

(2)

Traditional and Situational Questions

82

(3)

Put It All Together

85

(2)

CHAPTER 5 Six Companies That Successfully Use Behavior-Based Interviewing

87

(18)

Golden Corral

88

(3)

Randstad North America

91

(2)

InterContinental Hotels Group

93

(3)

TD Madison and Associates

96

(2)

Hallmark Cards, Inc.

98

(2)

GE

100

(5)

CHAPTER 6 A Review of Legal Guidelines for Interviewing Candidates

105

(16)

A Brief History

106

(1)

Implement Best Practices to Avoid Unintentional Discrimination

107

(4)

Understand Legal and Illegal Questions

111

(10)

CHAPTER 7 Conduct Effective Interviews Regardless of How Candidates Prepare

121

(14)

Behavior-Based Interviewing Helps You Avoid Rehearsed Answers

122

(1)

Three Interview Stories

123

(1)

Aaron-Preparing on His Own

123

(3)

Sandra-Working with an Interview Coach

126

(4)

Alex-Learning with a Group

130

(3)

Be Ready for Practiced and Unpracticed Candidates

133

(2)

CHAPTER 8 Implementing a Behavior-Based Interviewing Program at Your Company

135

(18)

Implement Your Program Top to Bottom

136

(3)

Identify Barriers to Change

139

(1)

Start with a Vision-Use a Business Case to Create Uneasiness

140

(1)

Obtain the Support of Leaders and Champions

140

(2)

Communicate and Sell

142

(1)

Create Corporate Standards and Common Materials

143

(1)

Train and Follow Up

144

(4)

Measure and Evaluate

148

(2)

Other Tips and Strategies

150

(1)

Behavior-Based Interviewing Program Checklist

151

(2)

CHAPTER 9 Final Thoughts and Ideas

153

(6)

Review Your Process from Time to Time

154

(1)

Review Other Pieces of the Hiring Puzzle

155

(4)

Appendices

1: Consultants and Expert Resources for Behavior-Based Interviewing

159

(18)

2: Forms Library

177

(14)

Index

191

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How to Choose the Right Person for the Right Job Every Time

Summary

Author Biography

Table of Contents

Supplemental Materials