Human Capital in the Indian IT / BPO Industry

Human Capital in the Indian IT / BPO Industry analyses human capital management in the Indian information technology (IT) and business process outsourcing (BPO) industry, which has created a new paradigm for organising global talent engaged in designing and delivering IT and BPO services. The authors explore the evolution of the innovative talent management strategies of knowledge workers, which has received little attention in existing literature analysis. This book provides a rich theoretical grounding of managing human resources in the context of high-technology professional services firms, focusing on the design and implementation of high performance work system designs in the context of Indian IT/BPO organizations.

Vijay Pereira is Senior Lecturer at University of Portsmouth, UK. He has published in HRM, Journal of World Business, International Studies of Management and Organization, and Culture & Organization. He is the Area/Associate Editor (OB/HRM) of the Journal of Asia Business Studies (JABS). His previous experiences have been in consulting and industry.
 

Ashish Malik is Lecturer at University of Newcastle, Australia. He has published and presented more than 40 research papers with an India focus at numerous conferences. His works have appeared in numerous academic journals including the Asia-Pacific Business Review and Industrial Marketing Management. Ashish currently serves on the editorial board of Journal of Asia Business Studies (JABS).

1. Introduction to Human Capital Management in the Indian IT/BPO Industry
2. Global Offshore Outsourcing and the Indian IT/BPO Sector: Theoretical Perspectives
3. The Role of Human Capital Management in Firm Performance and Change
4. Theory-building through Case Study Research
5. Case Study Analysis Introduction 
6. Discussion and Conclusions