Human Resources In Healthcare

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Foreword
Strategic Human Resources Management	p. 1
Healthcare Workforce Planning	p. 27
Globalization and the Healthcare Workforce	p. 47
Healthcare Professionals	p. 71
The Legal Environment of Human Resources Management	p. 99
Workforce Diversity	p. 145
Job Analysis and Job Design	p. 163
Recruitment, Selection, and Retention	p. 197
Organizational Development and Training	p. 237
Performance Management	p. 257
Compensation Practices, Planning, and Challenges	p. 281
Employee Benefits	p. 319
Health Safety and Preparedness	p. 347
Managing with Organized Labor	p. 359
Nurse Workload, Staffing, and Measurement	p. 393
Human Resources Budgeting and Employee Productivity	p. 433
Creating Customer-Focused Healthcare Organizations Through Human Resources	p. 451
Present Trends that Affect the Future of Human Resources Management and the Healthcare Workforce	p. 479
Integrative Cases
Reduction in Force at Sierra Veterans Affairs Medical Center	p. 501
Management Challenges of a Customer Service Center	p. 511
Performance Feedback Now and Then	p. 523
Index	p. 529
About the Editors	p. 537
About the Contributors	p. 538
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