The Human Side of Reference and Information Services in Academic Libraries: Adding Value in the Digital World
, by Farmer, Lesley S. J.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9781843342588 | 1843342588
- Cover: Hardcover
- Copyright: 1/30/2007
This book answers the questions: how do academic libraries provide value-added reference and information services in a digital age? It provides best practices from a global perspective. The book starts at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?