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- ISBN: 9781118143704 | 1118143701
- Cover: Hardcover
- Copyright: 12/11/2012
Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer. Part Two digs deep into the what and how of the Three Levels. Part Three shows how to apply the Three Levels of Performance, including: · Linking Performance to Strategy · Moving from annual programs to sustained Performance Improvement · Diagnosing and improving performance case study · Redesigning Processes · Overcoming the Seven Deadly Sins of Performance Improvement · Measuring Performance · Managing Processes and Organizations as Systems · Designing Organizational Structures that work · Creating a Performance-based HRD Function · Developing an Action Plan New content to this edition includes: · Two new real-world Case Studies · A new Chapter on How Process Innovations Are Enabled in a Digital World · Many additional proven-to-work tools from real-world consulting experience.