Insurance Handbook for the Medical Office

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780721695181 | 0721695183
Cover: Paperback
Copyright: 8/10/2001

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INSURANCE HANDBOOK FOR THE MEDICAL OFFICE is a key text for medical administrative assisting, medical front office programs, or those who wish to become insurance billing specialists, claims assistance professionals, or electronic claims processors for physicians' practices and hospital outpatient clinics. Those already practicing in this area will also find this text beneficial, as will health claims examiner programs. The goal of this extremely up-to-date text is to increase efficiency and streamline administrative procedures for the most exasperating aspect of the doctor's office routine: insurance billing. This text offers guidance for all aspects of submitting, tracing, appealing, and transmitting claims for today's full range of health plans. Important coverage of diagnostic coding, procedural coding, office and insurance collection strategies, Medicare, Managed Care, and more is presented. Additionally, a free CD-ROM featuring the HCFA-1500 claim form is included with the book. The CD-ROM contains 10 scored patient case studies with related insurance information so that the student can practice completing the HCFA-1500 claim form in a fun, interactive format.

Unit 1 Career Role and Responsibilities

Role of an Insurance Billing Specialist

(18)

Role of the Insurance Billing Specialist

(6)

Job Responsibilities

(1)

Educational and Training Requirements

(1)

Career Advantages

(4)

Qualifications

(1)

Medical Etiquette

(1)

Medical Ethics

(1)

Confidential Communication

(2)

Privileged Information

(1)

Nonprivileged Information

(1)

Professional Liability

(4)

Employer Liability

(1)

Employee Liability

(2)

Embezzlement

(1)

Future Challenges

(2)

Unit 2 The Claims Process

Basics of Health Insurance

(30)

History

(1)

Insurance in the United States

(1)

Legal Principles of Insurance

(1)

Insurance Contracts

(1)

Physician/Patient Contracts and Financial Obligation

(1)

Implied or Expressed Contracts

(1)

The Insurance Policy

(4)

Policy Application

(1)

Policy Renewal Provisions

(1)

Policy Terms

(1)

Coordination of Benefits

(1)

General Policy Limitations

(2)

Choice of Health Insurance

(2)

Group Contract

(1)

Individual Contract

(1)

Prepaid Health Plan

(1)

Types of Health Insurance Coverage

(2)

CHAMPVA

(1)

Competitive Medical Plan

(1)

Disability Income Insurance

(1)

Exclusive Provider Organization

(1)

Foundation for Medical Care

(1)

Health Maintenance Organization

(1)

Independent or Individual Practice Association

(1)

Maternal and Child Health Program

(1)

Medicaid

(1)

Medicare

(1)

Medicare/Medicaid

(1)

Point-of-Service Plan

(1)

Preferred Provider Organization

(1)

TRICARE

(1)

Unemployment Compensation Disability

(1)

Veterans Affairs Outpatient Clinic

(1)

Workers' Compensation Insurance

(1)

Examples of Insurance Billing

(1)

Procedure: Handling and Processing Insurance Claims

(14)

Preregistration---Patient Registration Form

(1)

Insurance Identification Card

(2)

Patient's Signature Requirements

(4)

Encounter Form

(1)

Physician's Signature

(1)

Determine Fees

(1)

Bookeeping---Ledger Card

(1)

Insurance Form

(2)

Provider's Handwritten Signature

(1)

Office Pending File and Insurance Claims Register

(1)

Mailing the Claim Form

(1)

Insurance Payments

(1)

Monthly Statement

(1)

Procedure: Posting to a Patient's Ledger

(2)

Keeping Up to Date

(1)

Medical Documentation

(42)

The Documentation Process

(1)

Medical Record

(1)

Documenters

(1)

Reasons for Documentation

(1)

General Principles of Medical Record Documentation

(1)

Medical Necessity

(1)

External Audit Point System

(1)

Enforcement of Medical Record Keeping

(1)

Documentation Guidelines for Evaluation and Management Services

(2)

Contents of a Medical Report

(8)

Documentation of History

(4)

Documentation of Examination

(2)

Documentation of Medical Decision-Making Complexity

(2)

Documentation Terminology

(9)

Terminology for Evaluation and Management Services

(2)

Diagnostic Terminology and Abbreviations

(5)

Directional Terms

(1)

Surgical Terminology

(2)

Review and Audit of Medical Records

(5)

Internal Reviews

(3)

External Audit

(2)

Legalities of Medical Records

(14)

Patient Confidentiality

(2)

Principles for Release of Information

(5)

Retention of Records

(5)

Termination of a Case

(1)

Prevention of Legal Problems

(1)

Diagnostic Coding

(22)

The Diagnostic Coding System

(1)

Types of Diagnostic Codes

(1)

Reasons for the Development and Use of Diagnostic Codes

(1)

Physician's Fee Profile

(1)

History of Coding Diseases

(1)

International Classification of Diseases

(1)

How to Use the Diagnostic Code Books Properly

(2)

Coding Instructions

(2)

Procedure: Basic Steps in Coding

(6)

Rules for Coding

104

(8)

Signs, Symptoms, and III-Defined Conditions

104

(1)

Sterilization

105

(1)

Neoplasms

105

(2)

Circulatory System Conditions

107

(1)

Diabetes Mellitus

108

(1)

Pregnancy, Delivery, or Abortion

108

(1)

Admitting Diagnoses

109

(1)

Burns

110

(1)

Injuries and Late Effects

110

(2)

ICD-10-CM Diagnosis and Procedure Codes

112

(2)

Procedural Coding

114

(40)

Understanding the Importance of Procedural Coding Skills

116

(1)

Current Procedural Terminology (CPT)

116

(1)

Methods of Payment

117

(2)

Fee Schedule

117

(1)

Usual, Customary, and Reasonable (UCR)

117

(1)

Relative Value Studies (RVS)

118

(1)

Procedure: Determining Conversion Factors

119

(1)

How to Use the CPT Code Book

120

(12)

Code Book Symbols

120

(2)

Evaluation and Management Section

122

(2)

Surgery Section

124

(8)

Procedure: How to Code Effectively

132

(7)

Unlisted Procedures

134

(130)

Coding Guidelines for Code Edits

134

(4)

Code Monitoring

138

(1)

Helpful Hints in Coding

139

(1)

Office Visits

139

(1)

Drugs and Injections

139

(1)

Adjunct Codes

139

(1)

Basic Life and/or Disability Evaluation Services

139

(1)

Code Modifiers

139

(15)

Correct Use of Common CPT Modifiers

140

(13)

Comprehensive List of Modifier Codes

153

(1)

The Health Insurance Claim Form

154

(82)

History

156

(1)

Types of Claims

156

(1)

Abstracting from Medical Records

157

(4)

Cover Letter Accompanying Insurance Claims

157

(1)

Life of Health Insurance Applications

157

(4)

Health Insurance Claim Form (HCFA-1500)

161

(4)

Basic Guidelines for Submitting a Claim

161

(1)

Completion of Insurance Claim Forms

162

(3)

Common Reasons Why Claim Forms Are Delayed or Rejected

165

(2)

Additional Reasons Why Claim Forms Are Delayed

167

(1)

Optical Scanning Format Guidelines

167

(3)

Optical Character Recognition

167

(1)

Do's and Dont's for Optical Character Recognition

167

(3)

Instructions for the Health Insurance Claim Form (HCFA-1500)

170

(66)

Insurance Program Templates

224

(12)

Electronic Data Interchange

236

(22)

History of an Electronic Claim

238

(1)

Advantages of Electronic Claim Submission

238

(1)

Computer Components

239

(2)

Hardware

239

(1)

Software

240

(1)

Memory

240

(1)

Networks

241

(1)

Local Area Network

241

(1)

Wide Area Network

241

(1)

Internet/World Wide Web

241

(1)

Computer Confidentiality

242

(2)

Confidentiality Statement

242

(1)

Prevention Measures

242

(2)

Records Management

244

(1)

Data Storage

244

(1)

Electronic Power Protection

244

(1)

Selection of an Office Computer System

244

(1)

Computer Claims Systems

244

(1)

Carrier-Direct

245

(1)

Clearinghouse

245

(1)

Electronic Claims Processor

245

(1)

Electronic Data Interchange

246

(7)

Carrier Agreements

246

(1)

Signature Requirements

246

(1)

Multipurpose Billing Forms

247

(1)

Keying Insurance Data for Claim Transmission

247

(1)

Electronically Completing the Claim

248

(3)

Electronic Processing Problems

251

(1)

Facsimile Communication Transmission

251

(2)

Electronic Inquiry or Claims Status Review

253

(1)

Eligibility Verification

253

(1)

Remittance Advice Statements

254

(4)

Receiving Payments and Insurance Problem Solving

258

(28)

Follow-Up After Claim Submission

260

(1)

Claim Policy Provisions

260

(1)

Insured

260

(1)

Payment Time Limits

260

(1)

Explanation of Benefits

260

(1)

Components of an EOB

261

(1)

Interpretation of an EOB

261

(1)

Posting an EOB

261

(1)

State Insurance Commissioner

261

(3)

Commission Objectives

261

(2)

Types of Problems

263

(1)

Commission Inquiries

263

(1)

Claim Management Techniques

264

(1)

Insurance Claims Register

264

(1)

Tickler File

265

(1)

Insurance Company Payment History

265

(1)

Claim Inquiries

265

(2)

Problem Claims

267

(7)

Types of Problems

267

(7)

Rebilling

274

(1)

Review and Appeal Process

274

(1)

Procedure: Filing an Official Appeal

274

(12)

Medicare Review and Appeal Process

275

(8)

TRICARE Review and Appeal Process

283

(3)

Office and Insurance Collection Strategies

286

(44)

Linda L. French

Cash Flow Cycle

288

(2)

Accounts Receivable

288

(1)

Patient Education

289

(1)

Patient Registration Form

289

(1)

Fees

290

(12)

Fee Schedule

290

(1)

Fee Adjustments

291

(2)

Communicating Fees

293

(1)

Collecting Fees

294

(8)

Procedure: Seven-Step Billing and Collection Guideline

302

(1)

Credit Arrangements

302

(3)

Payment Options

302

(3)

Credit and Collection Laws

305

(3)

Statute of Limitations

306

(1)

Equal Credit Opportunity Act

306

(2)

Fair Credit Reporting Act

308

Fair Credit Billing Act

306

(1)

Truth in Lending Act

306

(2)

Truth in Lending Consumer Credit Cost Disclosure

308

(1)

Fair Debt Collection Practices Act

308

(1)

The Collection Process

308

(2)

Office Collection Techniques

308

(2)

Procedure: Telephone Collection Plan

310

(10)

Insurance Collection

313

(5)

Collection Agencies

318

(2)

Credit Bureaus

320

(1)

Credit Counseling

320

(1)

Small Claims Court

320

(1)

Procedure: Filling a Claim

320

(5)

Tracing a Skip

322

(2)

Special Collection Issues

324

(1)

Procedure: Filing an Estate Claim

325

(5)

Unit 3 Health Care Payers

Managed Care Systems

330

(20)

History

332

(3)

Prepaid Group Practice Health Plans

332

(2)

Health Care Reform

334

(1)

Managed Care Systems

335

(2)

Health Maintenance Organizations

335

(1)

Exclusive Provider Organizations

335

(1)

Foundations for Medical Care

335

(1)

Independent Practice Association

336

(1)

Preferred Provider Organizations

336

(1)

Physician Provider Groups

336

(1)

Point of Service Plans

337

(1)

Triple Option Health Plan

337

(1)

Medical Review

337

(1)

Professional Review Organizations

337

(1)

Utilization Review or Management

337

(1)

Management of Plans

338

(6)

Contracts

338

(1)

Preauthorization or Prior Approval

338

(2)

Diagnostic Tests

340

(1)

Managed Care Guide

340

(1)

Plan Administration

341

(3)

Financial Management

344

(6)

Payment

344

(1)

Statement of Remittance

345

(1)

Accounting

345

(1)

Fee for Service

345

(1)

Year-End Evaluation

346

(2)

Bankruptcy

348

(2)

Medicare

350

(36)

Chartrand's Medicare Laws

352

(1)

Policies and Regulations

352

(7)

Eligibility Requirements

352

(1)

Health Insurance Card

353

(1)

Enrollment Status

354

(1)

Benefits and Nonbenefits

354

(5)

Additional Insurance Programs

359

(1)

Medicare/Medicaid

359

(1)

Medicare/Medigap

359

(1)

Medicare Supplemental Insurance

359

(1)

Medicare Secondary Payer

359

(1)

Procedure: Determining If Medicare Is Primary or Secondary/Determining Additional Benefits

360

(2)

Automobile or Liability Insurance Coverage

361

(1)

Medicare Managed Care Plans

362

(3)

Health Maintenance Organizations

362

(3)

Carrier Dealing Prepayment Organization

365

(1)

Utilization and Quality Control

365

(2)

Peer Review Organization

365

(1)

Federal False Claims Amendment Act

365

(1)

Health Insurance Portability and Accountability Act

366

(1)

Civil Monetary Penalties Law

366

(1)

Stark I and II Regulations---Physician Self-Referrals

366

(1)

Clinical Laboratory Improvement Amendment

367

(1)

Payment Fundamentals

367

(5)

Provider

367

(1)

Prior Authorization

368

(2)

Waiver of Liability Provision

370

(1)

Elective Surgery Estimate

371

(1)

Prepayment Screens

371

(1)

Medicare Reimbursement

372

(2)

Chronology of Payment

372

(1)

Reasonable Fee

373

(1)

Resource-Based Relative Value Scale

373

(1)

Medicare Fee Schedule

374

(1)

Health Care Financing Administration Common Procedure Coding System (HCPCS)

374

(1)

Claim Submission

374

(3)

Fiscal Intermediaries and Fiscal Agents

374

(1)

Provider Identification Numbers

374

(1)

Patient's Signature Authorization

375

(1)

Time Limit

375

(1)

Manual Claims

376

(1)

Electronic Claims

376

(1)

Medicare/Medicaid Claims

376

(1)

Medicare/Medigap Claims

376

(1)

Medicare/Supplemental and MSP Claims

377

(1)

Deceased Patients Claims

377

(1)

Physician Substitute Coverage

377

(1)

After Claim Submission

377

(9)

Remittance Advice

377

(2)

Medicare Summary Notice

379

(4)

Beneficiary Representative/Representative Payee

383

(1)

Posting Payments

383

(1)

Review and Appeal Process

384

(2)

Medicaid and Other State Programs

386

(12)

History

388

(1)

Medicaid Programs

388

(1)

Maternal and Child Health Program

388

(1)

Low-Income Medicare Recipients

389

(1)

Medicaid Eligibility

389

(3)

Categorically Needy

390

(1)

Medically Needy

390

(1)

Maternal and Child Health Program Eligibility

390

(1)

Accepting Medicaid Patients

391

(1)

Identification Card

391

(1)

Retroactive Eligibility

392

(1)

Medicaid Benefits

392

(1)

Covered Services

392

(1)

Disallowed Services

392

(1)

Medicaid Managed Care

392

(1)

Claim Procedure

393

(3)

Copayment

393

(1)

Prior Approval

393

(2)

Time Limit

395

(1)

Reciprocity

395

(1)

Claim Form

395

(1)

After Claim Submission

396

(1)

Remittance Advice

396

(1)

Appeals

396

(1)

Medicaid Fraud Control

396

(2)

TRICARE and CHAMPVA

398

(28)

History of TRICARE

400

(1)

TRICARE Programs

400

(1)

Eligibility

400

(1)

Nonavailability Statement

401

(1)

TRICARE Standard

401

(8)

Enrollment

401

(1)

Identification Card

401

(1)

Benefits

401

(2)

Fiscal Year

403

(1)

Authorized Providers of Health Care

403

(4)

Preauthorization

407

(1)

Payment

408

(1)

TRICARE Extra

409

(1)

Enrollment

409

(1)

Identification Card

409

(1)

Benefits

409

(1)

Network Provider

409

(1)

Preauthorization

409

(1)

Payments

409

(1)

TRICARE Prime

409

(2)

Enrollment

410

(1)

Identification Card

410

(1)

Benefits

410

(1)

Primary Care Manager

410

(1)

Preauthorization

411

(1)

Payments

411

(1)

TRICARE Prime Remote Program

411

(1)

Enrollment

411

(1)

Identification Card

411

(1)

Benefits

411

(1)

Payments

412

(1)

Supplemental Health Care Program

412

(1)

Enrollment

412

(1)

Identification Card

413

(1)

Benefits

413

(1)

Payments

413

(1)

TRICARE Hospice Program

413

(1)

TRICARE and HMO Coverage

413

(1)

CHAMPVA Program

413

(3)

Eligibility

414

(1)

Enrollment

414

(1)

Identification Card

414

(1)

Benefits

415

(1)

Provider

415

(1)

Preauthorization

416

(1)

Medical Records Access

416

(1)

Privacy Act of 1974

416

(1)

Computer Matching and Privacy Protection Act of 1988

416

(1)

Claims Procedure

416

(3)

Fiscal Intermediary

416

(1)

TRICARE Standard and CHAMPVA

416

(1)

TRICARE Extra and TRICARE Prime

417

(1)

TRICARE Prime Remote and Supplemental Health Care Program

417

(1)

TRICARE/CHAMPVA and Other Insurance

417

(1)

Medicare and TRICARE-CHAMPVA

418

(1)

Medicare and TRICARE

418

(1)

Medicare and CHAMPVA

418

(1)

Third Party Liability

418

(1)

Workers' Compensation

418

(1)

Procedure: Completing a CHAMPVA Claim Form

419

(3)

After Claim Submission

422

(4)

TRICARE Summary Payment Voucher

422

(1)

CHAMPVA Explanation of Benefits Document

422

(1)

Quality Assurance

422

(3)

Claims Inquiries and Appeals

425

(1)

Workers' Compensation

426

(40)

History

428

(1)

Workers' Compensation Statutes

428

(1)

Workers' Compensation Reform

428

(1)

Workers' Compensation Laws and Insurance

429

(1)

Purposes of Workers' Compensation Laws

429

(1)

Self-Insurance

429

(1)

Managed Care

429

(1)

Eligibility

430

(1)

Industrial Accident

430

(1)

Occupational Illness

430

(1)

Coverage

430

(5)

Federal Laws

430

(1)

State Laws

430

(4)

State Disability and Workers' Compensation

434

(1)

Benefits

435

(1)

Types of State Claims

436

(2)

Nondisability Claim

436

(1)

Temporary Disability Claim

436

(1)

Permanent Disability Claim

437

(1)

Fraud and Abuse

438

(1)

Occupational Safety and Health Administration (OSHA) Act of 1970

438

(3)

Background

438

(1)

Coverage

438

(1)

Regulations

438

(2)

Filing a Complaint

440

(1)

Inspection

441

(1)

Record Keeping and Reporting

441

(1)

Legal Situations

441

(3)

Medical Evaluator

441

(1)

Depositions

441

(1)

Medical Testimony

442

(1)

Liens

442

(1)

Third Party Subrogation

443

(1)

Medical Reports

444

(2)

Confidentiality

444

(1)

Documentation

444

(1)

Medical Record Keeping

444

(1)

Terminology

444

(2)

Reporting Requirements

446

(4)

Employer's Report

446

(1)

Medical Service Order

446

(4)

Physician's First Report

450

(1)

Procedure: Completing the Doctor's First Report of Occupational Injury or Illness

450

(10)

Progress or Supplemental Report

458

(2)

Final Report

460

(1)

Claim Submission

460

(4)

Financial Responsibility

460

(1)

Fee Schedules

460

(2)

Helpful Billing Tips

462

(1)

Billing Claims

462

(2)

Out-of-State Claims

464

(1)

Delinquent Claims

464

(2)

Disability Income Insurance and Disability Benefits Programs

466

(22)

Disability Claims

468

(1)

History

469

(1)

Disability Income Insurance

469

(1)

Individual

469

(1)

Group

470

(1)

Federal Disability Programs

470

(4)

Workers' Compensation

470

(1)

Disability Benefit Programs

471

(3)

State Disability Insurance

474

(4)

Background

474

(2)

State Programs

476

(1)

Funding

476

(1)

Eligibility

476

(1)

Benefits

476

(1)

Time Limits

477

(1)

Medical Examinations

477

(1)

Restrictions

477

(1)

Voluntary Disability Insurance

478

(1)

Procedure: Claims Submission

478

(10)

Disability Income Claims

478

(1)

Federal Disability Claims

479

(1)

Veterans Affairs Disability Outpatient Clinic Claims

479

(1)

State Disability Claims

479

(3)

Conclusion

482

(6)

Unit 4 Inpatient and Outpatient Billing

Hospital Billing

488

(40)

Patient Service Representative

490

(2)

Qualifications

490

(1)

Primary Functions and Competencies

490

(1)

Principal Responsibilities

490

(2)

Medicolegal Confidentiality Issues

492

(2)

Documents

492

(1)

Verbal Communication

493

(1)

Computer Security

494

(1)

Admission Procedures

494

(3)

Appropriateness Evaluation Protocols

494

(1)

Admitting Procedures for Major Insurance Programs

494

(2)

Preadmission Testing

496

(1)

Utilization Review

497

(1)

Peer Review Organization

497

(1)

Coding Hospital Procedures

497

(1)

Outpatient-Reason for Visit

497

(1)

Inpatient-Principal Diagnosis

498

(1)

Coding Inpatient Procedures

498

(1)

ICD-9-CM Volume 3 Procedures

498

(1)

Procedure: Coding from Volume 3

499

(1)

Coding Outpatient Procedures

500

(1)

Current Procedural Terminology

500

(1)

Health Care Finance Administration Common Procedure Coding System

500

(1)

Modifiers

500

(1)

Inpatient Billing Process

500

(3)

Admitting Clerk

500

(1)

Insurance Verifier

501

(1)

Attending Physician and Nursing Staff

501

(1)

Discharge Analyst

502

(1)

Charge Description Master

502

(1)

Code Specialist

503

(1)

Insurance Billing Editor

503

(1)

Procedure: Editing a Uniform Bill (UB-92) Claim Form

503

(1)

Nurse Auditor

504

(1)

Reimbursement Process

504

(3)

Reimbursement Methods

504

(2)

Electronic Data Interchange

506

(1)

Hard Copy Billing

506

(1)

Receiving Payment

506

(1)

Outpatient Insurance Claims

507

(1)

Hospital Professional Services

507

(1)

Billing Problems

507

(1)

Duplicate Statements

508

(1)

Double Billing

508

(1)

Phantom Charges

508

(1)

Hospital Billing Claim Form

508

(12)

Uniform Bill Inpatient and Outpatient Claim Form

508

(1)

Instructions for Completing the UB-92 Claim Form

508

(12)

Diagnosis-Related Groups

520

(2)

History

520

(1)

The Diagnosis-Related Groups System

520

(2)

Diagnosis-Related Groups and the Medical Assistant/Insurance Billing Specialist

522

(1)

Outpatient Classification

522

(6)

Ambulatory Payment Classification System

522

(6)

Unit 5 Employment

Seeking a Job and Attaining Professional Advancement

528

(31)

Employment Opportunities

530

(9)

Insurance Billing Specialist

530

(9)

Claims Assistance Professional

539

(1)

Job Search

539

(7)

On-line Job Search

540

(1)

Job Fairs

541

(1)

Application

541

(1)

Letter of Introduction

541

(3)

Resume

544

(2)

Procedure: Creating an Electronic Resume

546

(1)

Procedure: Preparing a Resume in ASCII

547

(3)

Interview

547

(3)

Follow-Up Letter

550

(1)

Self-Employment

550

(4)

Setting up an Office

550

(1)

Finances

551

(2)

Equipment

553

(1)

Insurance

553

(1)

Marketing, Advertising, Promotion, and Public Relations

553

(1)

Contracts or Agreements

553

(1)

Documentation

553

(1)

Statements and Pricing

553

(1)

Professional Associations: Certification and Registration

554

(3)

American Association of Medical Assistants

554

(1)

American Medical Technologists

555

(1)

National Electronic Biller's Alliance

555

(1)

Nationally Certified Insurance Coding Specialist

555

(1)

American Association of Medical Billers

555

(1)

International Billing Association

555

(1)

American Academy of Professional Coders

556

(1)

American Health Information Management Association

556

(1)

Medical Management Institute

556

(1)

Alliance of Claims Assistance Professionals

556

(1)

American Guild of Patient Account Management

556

(1)

Professional Association of Health Care Office Managers

557

(1)

Medical Group Management Association

557

(1)

Keeping Current

557

(2)

Mentor

557

(1)

Networking

557

(2)

Appendix A Addresses for Submitting Claims or Contacting State Insurance Commissioners and State Board of Medical Examiners

559

(34)

Appendix B Reference List of Audiotapes, Books, Newsletters, Periodicals, Software, and Videotapes

593

(12)

Appendix C Medi-Cal

605

(22)

Appendix D How to Use the Student Software Challenge: Installation and Operating Instructions

627

(6)

Glossary

633

(17)

Index

650

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Insurance Handbook for the Medical Office

Summary

Table of Contents

Supplemental Materials