Inter-Act Interpersonal Communication Concepts, Skills, and Contexts

Designed to help students explore how people form relationships and develop the specific skills necessary to creating and maintaining healthy ones,Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Thirteenth Edition, applies current theories and concepts as a framework for understanding interpersonal communication. ** NEW TO THIS EDITION ** Greater emphasis on social media, featuring new "Social Media Factor" sections and "Inter-Act with Social Media" activities Updated discussions on theories and concepts Expanded "Skill Practice" activitiesat the end of each chapter Chapter 3, "Intercultural Communication,"has been re-titled and revised in order to focus on the relationships between concepts Chapter 7, "Listening Effectively,"has been moved forward and placed before the chapter on conversation ** SUPPORT PACKAGE FOR INSTRUCTORS ** An Instructor's Manual provides pedagogical suggestions, sample syllabi, content outlines, discussion questions, chapter activities, simulations, and journal assignments (978-0-19-983689-5). A comprehensiveTest Bankoffers approximately 400 exam questions in multiple-choice, true/false, and essay formats. AnInstructor's Resource CD with Computerized Test Bankincludes the full Instructor's Manual and Test Bank along with computerized testing software and newly revised PowerPoint-based lecture slides (978-0-19-983690-1). AnInstructor's Companion Websiteatwww.oup.com/us/verderberis a password-protected site that features the Instructor's Manual, PowerPoint-based lecture slides, and links to supplemental materials and films. Now Playing: Learning Communication Through Film,2012 Edition--Instructor's Edition. Course cartridgesfor a variety of e-learning environments allow instructors to create their own course websites with the interactive material from the instructor and student companion websites (contact your Oxford University Press representative for access). ** SUPPORT PACKAGE FOR STUDENTS ** AStudent Success Manualfeatures study tips; chapter outlines and summaries; review questions and answers; key terms; and critical-thinking exercises (978-0-19-983692-5). Now Playing: Learning Communication Through Film,2012 Edition,available as an optional printed product, looks at more than sixty contemporary and classic feature films through the lens of communication principles. TheCompanion Websiteatwww.oup.com/verderberoffers flashcards for key terms, interactive self-tests, and links to a variety of communication-related websites. ** PACKAGING OPPORTUNITIES ** Inter-Act,Thirteenth Edition +Now Playing,2012 Edition (978-0-19-992192-8) Inter-Act,Thirteenth Edition + Student Success Manual (978-0-19-992194-2) Inter-Act,Thirteenth Edition +Now Playing,2012 Edition + Student Success Manual (978-0-19-992193-5)

Each chapter ends with a Summary, "A Question of Ethics: What Would You Do?" features, and Chapter Resources including "What You Should Be Able to Explain" and "What You Should Be Able to Do" summaries; Key Words; "Apply Your Knowledge" and "Skill Practice" activities; "Inter-Act with Media" features; "What's on the Web" resources; and more.
Preface
PART 1: UNDERSTANDING INTERPERSONAL COMMUNICATION
Chapter 1: An Orientation to Interpersonal Communication
Interpersonal Communication Messages
-- Canned Plans and Message Scripts
Interpersonal Communication Is a Complex Process
The Purposes of Interpersonal Communication
-- We Share Meaning
-- We Meet Social Goals
-- We Manage Our Personal Identity
-- We Conduct Our Relationships
Characteristics of Interpersonal Communication
-- Interpersonal Communication Is Continuous
-- Interpersonal Communication Is Transactional
-- Interpersonal Communication Is Irreversible
-- Interpersonal Communication Is Situated
-- Interpersonal Communication Is Indexical
Ethics and Interpersonal Communication
The Dark Side of Interpersonal Communication
Diversity and Interpersonal Communication
Diverse Voices: Lessons from American Experience
Interpersonal Communication Competence and You
-- Acquire Interpersonal Communication Knowledge
-- Increase Interpersonal Communication Skill
-- Be Motivated to Demonstrate Competence
-- Develop Behavioral Flexibility
-- Develop Interpersonal Communication Improvement Plans
The Social Media Factor: Understanding Social Media and Interpersonal Communication
-- Traits of Social Media Technology
Chapter 2: Forming and Using Social Perceptions
The Perception Process
-- Attention and Selection
-- Organization
-- Interpretation
-- Dual Processing in Perception
Perceiving Others
-- Reducing Uncertainty
-- Impression Formation
-- Making Attributions
-- Understanding and Overcoming Person-Perception Biases
Skill Builders: Perception Checking
Self-Perception: Self-Concept and Self-Esteem
-- Self-Concept
-- Self-Esteem
Learn About Yourself
-- Culture and Self-Perceptions
-- Accuracy of Self-Concept and Self-Esteem
Diverse Voices: I Am . . .
-- Improving Self-Perception
-- The Effects of Self-Perception on Communication
The Social Media Factor: Human Factors in Using Social Media
-- Digital Self-Disclosure
-- Digital Social Connection
-- Convenience
-- Digital Apprehension
-- Miscommunication
Chapter 3: Intercultural Communication
Culture and Communication
Dominant and Co-cultures
-- Gender
-- Race
-- Ethnicity
-- Sexual Orientation and Gender Identity
-- Religion
-- Social Class
-- Generation
-- Cultural Identity
How Cultures Differ
-- The Value of the Individual vs. the Group
Diverse Voices: Individualism and Collectivism
-- Attitudes Toward Predictability and Uncertainty
-- Attitudes About Social Power Distribution
-- Masculine vs. Feminine Orientation
-- Time Orientation
-- The Importance of Context for Sharing Meaning
Developing Intercultural Communication Competence
-- Barriers to Effective Intercultural Communication
Learn About Yourself: Ethnocentrism
-- The Pyramid Mode of Intercultural Competence
Chapter 4: Verbal Messages
Verbal Message Fundamentals
-- What Is a Language?
-- Characteristics of Language
Diverse Voices: "Mommy, Why Does Raj Talk Funny?"
Meaning in the Language Itself
-- Understanding Semantics
-- Guidelines for Improving Message Semantics
Skill Builder: Dating Information
Skill Builders: Indexing Generalizations
Verbal Meaning Within the Conversational Context
-- Guidelines for Improving Pragmatic Understanding
Meaning Within the Social and Cultural Context
Learn About Yourself: Verbal Style
-- Guidelines for Improving Sociolinguistic Understanding
Chapter 5: Nonverbal Messages
Characteristics and Functions of Nonverbal Messages
-- Characteristics of Nonverbal Communication
-- Functions of Nonverbal Messages
Types of Nonverbal Communication
-- Body Language
-- Paralanguage
-- Spatial Usage
-- Self-Presentation Cues
Learn About Yourself: Orientation to Time
Cultural and Gender Variations in Nonverbal Communication
-- Variations in Body Language
-- Variations in Paralanguage
-- Variations in Spatial Usage
Diverse Voices: Latin American and Anglo American Use of Personal Space in Public Places
-- Variations in Self-Presentation Cues
Guidelines for Improving Nonverbal Messages
-- Sending Nonverbal Messages
-- Interpreting Nonverbal Messages
Chapter 6: Communication in the Life Cycle of Relationships
The Functions of Communication in a Relationship
-- The Constitutive Function
-- The Instrumental Function
-- The Indexical Function
Describing Relationships
-- Types of Relationships
-- Dimensions of Relationships
Learn About Yourself
Self-Disclosure and Feedback in Relationships
-- Understanding Self-Disclosure and Feedback: The Johari Window
-- The Role of Self-Disclosure in Relationships
-- Guidelines for Self-Disclosure
Relationship Life Cycles: How Relationships Change
-- Turning Points
-- Stage One: Beginning Relationships
Diverse Voices: Modern Love: Close Enough to Touch Was Too Far Apart
-- Stage Two: Developing Relationships
-- Stage Three: Sustaining Relationships
-- Stage Four: Relationship Decline
The Social Media Factor: Social Media and Relationship Closeness
-- Media Richness and Social Cues
PART 2: DEVELOPING INTERPERSONAL COMMUNICATION SKILLS
Chapter 7: Listening Effectively
Challenges to Effective Listening
-- Personal and Cultural Styles of Listening
Learn About Yourself: Personal Listening Style Profile
-- Listening Apprehension
-- Dual Processes in Listening
Diverse Voices: How I Learned to Shut Up and Listen
The Active Listening Process
-- Attending
-- Understanding
Skill Builders: Questioning
Skill Builders: Paraphrasing
-- Remembering
-- Critically Evaluating
-- Responding
The Social Media Factor: Digital Listening Skills
-- Attending and Understanding
-- Critically Evaluating Digital Messages
-- Recognizing Underlying Motives, Values, and Ideologies
-- Avoiding Overdependence
Chapter 8: Holding Effective Conversations
Conversation: Definition, Structure, and Variation
-- Characteristics of Conversation
Learn About Yourself: How Conversations Work
-- Variation in Conversation
Guidelines for Effective Conversationalists
-- General Conversation Guidelines
Skill Builders: Turn-Taking
-- Skills for Conversing with Strangers
Skill Builders: Initiating Conversation
Skill Builders: Sustaining Conversation
Skill Builders: Closing Conversation
Cultural Variation in Conversation
The Social Media Factor: Digital Conversation Skills
-- Awareness of Audience
Diverse Voices: Conversational Ballgames
-- Conversational Spontaneity
-- Abruptness of Disengagement
-- Multiplicity of Conversations
-- Managing Privacy
Chapter 9: Supporting Others
Empathizing
Learn About Yourself: Empathy Tendencies
-- Three Types of Empathy
-- Guidelines for Improving Empathy
Supportive Messages
-- Characteristics of Effective and Ineffective Support Messages
-- Supporting Positive Feelings: Celebratory Messages
-- Supporting Negative Feelings: Comforting Messages
Supportive Interaction Phases
Supportive Message Skills
-- Clarifying Supportive Intentions
-- Buffering Face Threats
Skill Builders: Clarifying Supportive Intentions
Skill Builders: Positive Facework
Skill Builders: Negative Facework
-- Using Other-Centered Messages
Diverse Voices: "Which Is My Good Leg?"
-- Framing Information
Skill Builders: Other-Centered Messages
Skill Builders: Framing Information
-- Giving Advice
Gender and Cultural Similarities and Differences in Supporting
The Social Media Factor: Using Social Media to Offer Empathy and Support
-- Increased Social Distance
-- Increased Presence of Others
-- Benefits for Apprehensive Individuals
-- Ease of Management
-- Memorializing Others through Digital Communication
Chapter 10: Communicating Personal Information: Disclosure and Privacy
The Disclosure-Privacy Dialectic
Learn About Yourself: Personal Disclosure
Communication Privacy Management Theory
-- Factors That Influence Disclosure and Privacy Rules
Effects of Disclosure and Privacy on Relationships
-- Effects on Intimacy
-- Effects on Reciprocity
-- Effects of Disclosure and Privacy on Information Co-ownership
Self-Disclosure and Privacy Management Skills
-- Self-Disclosure Skills
Skill Builders: Owning
Skill Builders: Describing Behavior
Skill Builders: Describing Feelings
-- Protecting Privacy
Personal Feedback Messages
-- Asking for Personal Feedback
Skill Builders: Asking for Feedback
-- Praising
Skill Builders: Praising
-- Constructively Criticizing
The Social Media Factor: Digitally Managing Your Personal Information
-- Blurred Public and Private Distinction
-- Ability of Others to Alter Digital Presence
Chapter 11: Using Interpersonal Influence
Interpersonal Power
-- Sources of Power
-- Principles of Power
Interpersonal Persuasion
-- Processing Persuasive Messages: The Elaboration Likelihood Model (ELM)
-- Persuading Automatic Processors
-- Persuading Extensive Processors
Asserting Rights and Expectations
-- Approaches to Communicating Rights and Expectations
Learn About Yourself: Assertiveness
-- Assertive Message Skills
Skill Builders: Complaining
Skill Builders: Making a Personal Request
Skill Builders: Refusing a Personal Request
-- Assertiveness in Cross-Cultural Relationships
Chapter 12: Managing Conflict
Types of Interpersonal Conflict
Styles of Managing Interpersonal Conflict
Learn About Yourself: Conflict Management
-- Withdrawing
-- Accommodating
-- Forcing
-- Compromising
-- Collaborating
Face Negotiation in Conflict
-- Cultural Differences in the Meaning of Face
-- Face Negotiation Theory
-- Face Negotiation and Conflict Styles in American Co-cultural Groups
Destructive Conflict Patterns
-- Serial Arguing
-- Counterblaming
-- Cross-complaining
-- Demand-Withdrawal
-- Mutual Hostility Pattern
Guidelines for Effective Conflict Management
-- Breaking Patterns of Destructive Conflict
-- Creating a Collaborative Conflict Conversation
-- Forgiveness: Repairing Relationships Damaged by Conflict
Skill Builders: Behavior, Consequences, and Feelings (b-c-f) Sequence
Diverse Voices: The Power of Wastah in Lebanese Speech
-- Forgiveness: Repairing Relationships Damaged by Conflict
Skill Builders: Apologizing
The Social Media Factor: Managing the Dark Side of Digital Communication
-- Compulsive and Excessive Internet Use
-- Inappropriate Self-Disclosure
-- Cyberstalking and Cyberbullying
PART 3: USING COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS
Chapter 13: Communicating in Intimate Relationships: Families, Friendships, Marriages, and Other Life Partnerships
The Nature of Intimacy
Learn About Yourself: Respect for Partner
-- Intimacy Is an Interaction Pattern
-- Characteristics of Intimate Relationships
Families
Diverse Voices: Performing Commitment
-- Parent-Child Communication
-- Communication in Other Types of Family Relationships
-- Guidelines for Improving Family Communication
Friendships
-- Gender Differences in Same-Sex Friendships
Marriage and Long-Term Romantic Relationships
-- Factors Defining Long-Term Relationships
-- Characteristics of Successful Long-Term Relationships
-- Positive Communication for Stronger Romantic Relationships
The Dark Side of Intimacy
-- Relational Uncertainty
-- Possessiveness
The Social Media Factor: Using Digital Communication Skills to Improve Relationships
-- Digital Communication Skills in Personal Relationships
-- Initiating Relationships
Chapter 14: Communicating in the Workplace
Finding a Job
-- Locating Job Openings
-- Résumés and Cover Letters
-- Interviewing
Communicating in Workplace Relationships
-- Communicating in Managerial Relationships
-- Communicating in Coworker Relationships
-- Communicating in Customer, Client, and Vendor Relationships
Communicating in a Diverse Workplace
-- Culture-Based Work Style
Diverse Voices: The Group: A Japanese Context
-- Gendered Linguistic Style in the Workplace
-- Intergenerational Communication Issues
The Dark Side of Workplace Communication
-- Aggression at Work
-- Sexual Harassment
The Social Media Factor: Digital Communication Skills in Professional Relationships
-- Enabling Digital Communication Between Colleagues
-- Implications for Privacy in Professional Relationships
-- Digital Communication Etiquette in Your Profession
Glossary
References
Photo Credits
Index