Introduction to Service Engineering

Gavriel Salvendy has established a curriculum in service engineering supported by IBM at his industrial engineering program in China. Based on this and a number of meetings with IBM on the requirements of the program, Salvendy proposes to build a book that can be used in the growing number of curriculums around the world. He proposes to bring together an editorial board of specialist/contributors in the various areas of coverage - each will author a chapter on their specialty. Salvendy will work to smooth the coverage so that the book can be used as a textbook as well as the reference for professionals (and those investigating establishing a curriculum in the area). The book will provide examples and problems for students, and at least one real world case study per chapter. A solutions manual will be developed to support teaching.

Gavriel Salvendy is a professor emeritus at Purdue University and the Chair Professor and head of the Department of Industrial Engineering at Tsinghua University, Beijing, China. He is a member of the National Academy of Engineering. He also has written and edited thirty books, including Handbook of Industrial Engineering and Handbook at Human Factors and Ergonomics, both published by Wiley. Waldemar Karwowski is a professor and the Chair of the Department of Industrial Engineering and Management Systems at the University of Central Florida. He is the editor of over forty books, including Organization and Management of Advanced Manufacturing and Design of Work and Development of Personnel in Advanced Manufacturing both published by Wiley.