ITIL for Dummies, by Farenden, Peter
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- ISBN: 9781119950134 | 1119950139
- Cover: Paperback
- Copyright: 4/23/2012
An easy-to-understand introduction to using best practice techniques within IT service management ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into manageable chunks and provides guidance on implementing ITIL. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business and customers and users. Understand how ITIL can help you Get to grips with ITIL processes and the service lifecycle Implement ITIL into your day-to-day workflow Develop key skills for planning and carrying out design and implementation projects You'll align your IT services with your business goals and watch your organisation grow with help from ITIL For Dummies.