Job Savvy: How to Be a Success at Work

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ISBN: 9781563708961 | 1563708965
Cover: Paperback
Copyright: 9/1/2002

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This completely revised third edition is a well-researched, step-by-step workbook for job survival and success--a practical guide to workplace readiness designed to develop critical job skills, increase productivity, and improve job satisfaction.

Your Employment Relationship

(22)

The Changing 21st Century Labor Force

(2)

Organizations and Work

(1)

Occupational Trends

(2)

The Structure of Work

(3)

21st Century Skills

(5)

Workplace Basics

(2)

Who Needs These Skills?

(2)

How Your Skills Help Your Employer

(1)

Employers' Skill Expectations

(1)

Your Reasons for Working

(2)

Resolving Employee Rights Issues

(2)

Summing Up

(1)

Sources

(2)

Avoiding the New Job Blues

(24)

Reporting to Work

(3)

Dress Appropriately

(1)

Starting the Day

(1)

Paperwork

(1)

Be Prepared

(1)

Orientation

(13)

Personnel Information

(1)

Payroll Information and Enrollment

(5)

Employee Benefits and Policies

(7)

Introduction to the Job

(3)

Work Instructions

(1)

Supplies and Equipment

(1)

The Phone System

(1)

The Computer System

(1)

Building Security

(1)

Breaks

(1)

Off to a Good Start

(2)

Summing Up

(1)

Sources

(2)

Making a Good Impression

(12)

I Haven't a Thing to Wear

(4)

General Dress Guidelines

(1)

Special Safety Equipment

(3)

Personal Grooming

(3)

Special Personal Considerations

(1)

Physical Condition

(1)

Weight

(1)

Acne

(1)

Mannerisms and Habits

(2)

Summing Up

(1)

Sources

(2)

Being There...On Time!

(14)

What's Your Excuse?

(1)

Your Lifestyle Affects Your Work

(2)

Plan for Success

(6)

Step 1: Ensure Reliable Transportation

(1)

Step 2: Arrange Reliable Care for Your Dependents

(1)

Step 3: Use a Calendar

(2)

Step 4: Plan a Schedule with Your Supervisor

(1)

Step 5: When You Can't Get to Work, Call Your Employer

(1)

Getting to Work on Time

(1)

Summing Up

(1)

Sources

(1)

Learning: What It's All About

(16)

Learning Is the Key to Success

(2)

How Adults Learn

(1)

Tips for Learning

(1)

Learning to Do Your Job

(5)

Job Description

(1)

Supervisors

(1)

Training

(1)

Coworkers

(1)

Friends

(1)

Schools

(1)

Conferences

(1)

Workshops

(1)

Reading

(1)

The Internet

(2)

Education for Life

(5)

Learning Style

(1)

Steps to Learning

(4)

Summing Up

(1)

Sources

(2)

Knowing Yourself

(18)

Your Self-Image Can Make You or Break You

(6)

Learn to Believe in Yourself

(1)

Take Control of Your Life

(1)

Learn to View Life Positively

(3)

Self-Concept in the Workplace

(1)

Identify Your Skills

(10)

Self-Management Skills

(1)

Transferable Skills

(5)

Job-Related Skills

103

(1)

A Review of Your Skills

104

(2)

Summing Up

106

(1)

Sources

106

(1)

Getting Along with Your Supervisor

107

(18)

The Team Leader

108

(3)

Good ``Followership''

111

(3)

Communicate with Your Supervisor

111

(2)

Ask Questions

113

(1)

Report on Results

114

(1)

Coaching Your Job Performance

114

(5)

Meet Your Supervisor's Expectations

116

(1)

Be Truthful

116

(1)

Don't Extend Your Breaks

116

(1)

Get Your Work Done

117

(1)

Be Cooperative

117

(1)

Be Adaptive

117

(1)

Take the Initiative

118

(1)

Performance Reviews

119

(1)

Resolving Problems

120

(3)

Conflict Resolution

120

(1)

Grievance Procedures

121

(1)

Disciplinary Action

122

(1)

Summing Up

123

(1)

Sources

123

(2)

Getting Along with Other Workers

125

(16)

Get to Know Your Coworkers

126

(2)

The Value of Diversity

128

(5)

Preferences

129

(1)

Temperaments

130

(2)

Individual Characteristics

132

(1)

Basic Human Relations

133

(2)

Good Electronic Manners

135

(1)

Special Problems with Coworkers

136

(3)

Sexual Harassment

137

(1)

Racial Harassment

137

(1)

Dating Conflicts

137

(1)

Violence in the Workplace

138

(1)

Summing Up

139

(1)

Sources

139

(2)

Meeting the Customer's Expectations

141

(16)

The Customer Is Always Right

142

(1)

Providing Good Customer Service

143

(5)

Have a Good Attitude

144

(1)

Make the Customer Feel Good

144

(1)

Geet Cusomers

144

(1)

Listen to the Customer

145

(1)

Take Action

146

(2)

Good Customer Service on the Telephone

148

(4)

Answer the Phone Promptly

148

(1)

Greet the Caller Properly

148

(1)

Listen to the Customer

149

(1)

Take Action

149

(3)

Dealing with Difficult Customers

152

(3)

Customers with Complaints

152

(1)

Angry Customers

153

(1)

Rude Customers

153

(2)

Summing Up

155

(1)

Sources

155

(2)

Problem-Solving Skills

157

(12)

Management Through Teamwork

158

(1)

Problem Solving

159

(4)

Step 1: Identify the Problem

159

(1)

Step 2: Gather and Organize Data About the Problem

159

(1)

Step 3: Develop Solutions

160

(1)

Step 4: Evaluate Possible Solutions

161

(1)

Step 5: Select the Best Solution

162

(1)

Step 6: Implement the Solution

162

(1)

Step 7: Evaluate the Solution

162

(1)

Creative Thinking

163

(4)

Don't Let the Problem Limit Your Thinking

163

(1)

Look at the Problem from Different Viewpoints

163

(1)

Use Hazy Thinking

164

(1)

Joke About the Problem

164

(1)

Give Yourself Time to Think

164

(3)

Summing Up

167

(1)

Solutions to Creative Exercises

167

(1)

Sources

168

(1)

Doing the Right Thing

169

(14)

Ethical Problems for Business

170

(3)

Uncertainty About What Is Expected

171

(1)

Conflicts in Ethical Standards

171

(1)

Dilemmas About a Situation

172

(1)

Guidelines for Making Ethical Decisions

173

(4)

Common Ethical Problems

177

(5)

Favoring Friends or Relatives

177

(1)

Cheating Employers Out of Time

177

(1)

Stealing from the Company

178

(1)

Abusing Drugs and Alcohol

179

(1)

Violating Confidentiality

179

(1)

Knowing About the Unethical Behaviors of Others

180

(1)

Violating an Organization's Policies

180

(2)

Summing Up

182

(1)

Sources

182

(1)

Getting Ahead on the Job

183

(16)

You, Incorporated

184

(1)

Getting a Raise

185

(3)

Getting Promoted

188

(4)

Preparing for a Promotion

188

(1)

When Promotions Occur

189

(3)

Career Development

192

(1)

Building a Portfolio

193

(2)

Leaving a Job

195

(2)

Summing Up

197

(1)

Sources

197

(2)

In Closing

199

(2)

Appendix: A Review of Federal Employment Laws

201

(6)

Fair Wage

201

(1)

Equal Opportunity

202

(1)

Child-Labor Laws

202

(1)

Worker Safety

203

(1)

Labor Relations

203

(1)

Fair Treatment

203

(1)

Working Conditions

204

(1)

References

205

(2)

Index

207

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Job Savvy: How to Be a Success at Work

Summary

Table of Contents

Supplemental Materials