Knowledge Works The Handbook of Practical

This book presents practical guidance in a highly accessible format on how to improve the way knowledge is used in organizations to solve common organizational problems. It is intended to be a handy guide for whenever knowledge and learning are seen as a factor affecting organisational performance. The book provides organizations with tools to assist them in making connections between different areas of knowledge inside and outside the enterprise to keep ideas fresh and vital. It addresses practical ways to overcome the inevitable contradictions that arise when people work across interfaces in messy business contexts.

Christine van Winkelen has worked with the Henley KM Forum since its inception in 2000 and was the Director for five years until February 2009. Having led, or otherwise been involved in, a high proportion of the research projects completed by the Forum over the last decade, she is in a unique position to write this book. Previous experience includes fifteen years in various roles in high technology organizations (including research, human resource management and product management).

Jane McKenzie has worked with the Henley KM Forum since its inception in 2000 and took over from Christine van Winkelen as Director of the Forum in 2009. Like Christine she has led or been involved in many of the research projects completed since 2000, and they have co-authored many papers together, as well as a book in 2004. She developed broad experience in a variety of financial, marketing and operations management roles during her 15 years in industry in both large organizations and SMEs, and working for a while as a consultant convinced her of the value of "joining up the dots" in organizations.

The Henley Knowledge Management Forum is one of the Centres of Excellence at Henley Business School in the UK, a school well-known for executive development. Established in 2000, the Knowledge Management Forum brings together business practitioners, industry thought-leaders, experts and academics to help organizations tackle the new challenges presented by the knowledge economy. Members are large multi-national organizations in all sectors, as well as UK public and third sector bodies.

http://www.henley.reading.ac.uk/kmforum

Introduction	p. ix
Establish strategic priorities	p. 1
Identifying valuable knowledge	p. 5
Making a comprehensive assessment of knowledge flows	p. 19
Enable operational effectiveness	p. 35
Taking knowledge initiatives to the front line of the organization	p. 39
Integrating knowledge practices into projects	p. 53
Working collaboratively in partnerships	p. 65
Stimulate innovation	p. 81
Building knowledge enabled innovation capability	p. 85
Retaining and developing expertise	p. 101
Increase learning capacity	p. 117
Joining up individual and organizational learning	p. 123
Extracting knowledge value using document management systems	p. 133
Sustaining effective communities of practice	p. 151
Learning from external collaborations	p. 163
Become more agile	p. 175
Making more knowledgeable decisions	p. 181
Using social media for knowledge sharing	p. 199
Transforming relationships and structures in organizations	p. 217
Make change stick	p. 233
Developing knowledge-sharing behaviours and effective knowledge activists	p. 237
Moving from hard sell to compelling buy	p. 253
Improving the quality of conversations	p. 279
Taking account of national culture in designing knowledge initiatives	p. 293
Index	p. 305
Table of Contents provided by Ingram. All Rights Reserved.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Knowledge Works The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance

Summary

Author Biography

Table of Contents

Supplemental Materials