Laboratory Management : Principles and Processes

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ISBN: 9780130194596 | 013019459X
Cover: Paperback
Copyright: 1/1/2003

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Univ. of Maryland, Baltimore. Textbook balances theory and practical applications, for students. Covers leadership styles, managerial problems, human resource guidelines and regulations, performance evaluation, healthcare reimbursement, and more. Softcover. DNLM: DNLM: Laboratories--organization & administration.

Foreword

Preface

Contributors

xiii

SECTION I Principles of Laboratory Management

(82)

Organizational Structure: A Look at Concepts and Models

(21)

Elaine M. Brett

Introduction

(1)

Historical Perspective

(4)

An Open Systems Perspective

(4)

Organization Design: A Structural Perspective

(7)

21st Century Organizational Trends

(1)

Summary

(3)

Principles of Leadership: Past, Present, and Future

(16)

Ellen Hope Kearns

Elaine M. Brett

Introduction

(1)

Approaches to Leadership

(1)

Behavioral Theories

(2)

The Leadership Process

(1)

Leadership versus Management

(1)

Attributes for Effective Leadership

(1)

Competencies for Effective Leadership

(1)

Leadership Styles of Behavior

(2)

Leadership Development Programs

(1)

Leadership Styles for the Future

(3)

Summary

(2)

Management Functions

(19)

Randall S. Lambrecht

Marie Cato

Introduction

(3)

Management Functions

(11)

Summary

(4)

Managerial Problem Solving and Decision Making

(24)

Vicki S. Freeman

Introduction

(1)

Steps in the Problem Solving Process

(4)

Decision Making Process

(1)

Decision Making Traps

(2)

Group Decision Making

(8)

Decision Making Strategies and Tools

(5)

Summary

(3)

SECTION II Human Resource Management

(78)

Human Resource Guidelines and Regulations

(21)

Christine V. Walters

Introduction

(1)

Recruitment

(6)

Compensation

(3)

Leave Benefits

(2)

Employee Relations

(4)

Termination

102

(1)

Summary

103

(3)

Job Analysis, Work Descriptions and Work Groups

106

(18)

Janet Hall

Jean O'Malley

Introduction

108

(1)

Job Analysis

108

(2)

Job Description

110

(1)

Selection Process

111

(3)

Performance Evaluation

114

(2)

Work Groups

116

(1)

Summary

117

(7)

Performance Evaluation and Professional Development

124

(23)

Lani Barovich

Denise M. Harmening

Introduction

126

(1)

Management Tools For Painless Performance Evaluations and Performance Development

127

(1)

Principles of Collaborative Management

128

(1)

Five Step Performance Development Process

128

(6)

Performance Evaluation and Performance Development Guidelines

134

(4)

Competency Modeling

138

(2)

Summary

140

(7)

Education and Training: Practical Tips For Educators and Trainers

147

(14)

Denise M. Harmening

Introduction

148

(1)

Domains and Levels of Learning

149

(4)

Application of Instructional Objectives as Learning Outcomes

153

(2)

Assigning Taxonomy Levels to Educational Objectives

155

(2)

Matching the Level of Instruction to the Needs of the Learner and the Task

157

(1)

Summary

158

(3)

SECTION III Financial Management

161

(62)

Fundamentals of Financial Management

163

(17)

Paul A. Griffey

Introduction

165

(1)

Fiscal Environment of the Healthcare Industry

165

(1)

Organizational Environment of the Healthcare Industry

166

(3)

Financial Management

169

(2)

Cost of Service (Production)

171

(2)

Productivity Measures (Cost per Test)

173

(2)

Revenue Management

175

(1)

Budgeting

176

(1)

Ratio Analysis

176

(1)

Financial Decision Making (Investment Analysis)

177

(1)

Summary

178

(2)

Cost/Benefit Analysis

180

(16)

Janet S. Hall

Introduction

181

(1)

Using Financial Information: The Big Picture

182

(2)

Evaluating Expenses

184

(3)

Evaluating Revenue

187

(2)

Pricing Formulas

189

(1)

Making Business Decisions

190

(2)

Capital Purchases

192

(1)

Resources

193

(1)

Summary

193

(3)

Effective Budgeting in the Laboratory: Practical Tips

196

(13)

Irina Lutinger

Introduction

197

(2)

Types of Operating Budgets

199

(2)

The Successful Budget Process

201

(1)

Common Budget Problems and Possible Solutions

202

(2)

Surviving Budget Justification

204

(2)

Summary

206

(3)

Healthcare Reimbursement

209

(14)

Jeanne M. Donnelly

Introduction

210

(1)

Historical Perspective

211

(1)

Federal Reimbursement Systems

212

(6)

Private Insurers/Managed Care Reimbursment

218

(2)

Summary

220

(3)

SECTION IV Operations

223

(82)

Compliance Issues-The Regulations

225

(19)

Sharon S. Ehrmeyer

Ronald H. Laessig

Introduction

227

(1)

The Clinical Laboratory Improvement Amendments of 1988 (CLIA'88)

227

(1)

Overview of CLIA'88 Regulations

228

(6)

Voluntary Accreditation

234

(6)

Occupational Safety and Health Administration (OSHA) Requirements

240

(1)

Summary

240

(4)

Process Design-Workflow and Staffing

244

(22)

Sandra S. Brown

Introduction

245

(1)

Process Designs

246

(15)

Summary

261

(5)

Computer Based Laboratory Information Systems

266

(21)

Ann Tiehen

Introduction

268

(1)

System Components

268

(6)

System Selection

274

(4)

Allocation of Human Resources

278

(1)

Building Definitional Tables (Dictionaries)

278

(1)

Standard Operating Procedures

279

(2)

System Validation

281

(2)

Training and Competency Assessment

283

(1)

Go Live

284

(1)

Summary

284

(3)

Marketing Concepts

287

(18)

Michael E. Kurtz

Introduction

288

(1)

Marketing Concepts

289

(2)

The Marketing Mix

291

(3)

The Marketing Environment

294

(2)

Marketing Research

296

(1)

Market Analysis

297

(2)

Developing Marketing Strategies

299

(3)

Putting It All Together: The Marketing Plan

302

(1)

Summary

302

(3)

SECTION V Strategies for Career Success

305

(12)

Career Planning

307

(10)

Denise M. Harmening

Introduction

308

(1)

The Successful Career Plan

308

(1)

Career Imperatives

309

(1)

Professional Development Programs

309

(2)

Creating Opportunities

311

(1)

Strategic Development Plan

311

(1)

Continuing Development

312

(1)

Summary

313

(1)

Self-Assessment Questions

313

(1)

Answers to Self-Assessment Questions

314

(3)

Glossary

317

(18)

Index

335

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Laboratory Management : Principles and Processes

Summary

Table of Contents

Supplemental Materials