Leading Knowledge Management In Action Case Study Series

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ISBN: 9781562861360 | 1562861360
Cover: Paperback
Copyright: 1/9/2006

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Because knowledge doesn't happen in a vacuum, you need ways to encourage people to share what they know and foster a free-flowing exchange of ideas. This set of case studies provides ideas and strategies for creating knowledge-friendly workplaces that stimulate continuous learning.

Introduction to the In Action Series

vii

Preface

How to Use This Case Book

xiii

Part 1: The Challenge of Knowledge Management in Practice

(20)

The Knowledge Management Challenge: New Roles and Responsibilities for Chief Knowledge Officers and Chief Learning Officers

(18)

Dede Bonner

Part 2: Knowledge Management, CKO, and CLO Pioneers

(50)

A Human Performance Approach to Knowledge Management

(16)

Adam Gersting

Bill Ives

Cindy Gordon

Managing Knowledge in an Oil Exploration Office

(16)

Nick Milton

Strategy and the Chief Learning Officer

(16)

Verna J. Willis

Gary L. May

Part 3: Chief Knowledge Officers

(44)

Aligning Human Capital With Business Strategy

(14)

Michael H. Mitchell

Nick Bontis

A Message From the Front: Implementing a Knowledge-Based Organization

(14)

Andy Campbell

Leading Through Strategic Conversations

101

(14)

Debra M. Amidon

Part 4: Chief Learning Officers

115

(72)

Leveraging Core Competencies to Provide Continuous Learning Solutions

117

(16)

Anthony D'Alessandro

Action Learning and Organizational Design

133

(14)

Gary Jusela

Nick Nissley

Supporting a Metamorphosis Through Communities of Practice

147

(10)

Lynne Hambleton

Hardwiring Learning Into Each Knowledge Line of the Enterprise

157

(16)

Eric S. Kugler

From Leadership to Learning

173

(14)

Kelly W. Bennan

Part 5: Informal Chief Learning Officers

187

(48)

Assuming the Role of CLO in a Hospital Setting

189

(16)

Michael Horst

Theresa Snavely

The School Principal as Chief Learning Officer

205

(16)

Ruth Ash

Maurice Persall

Dismantling and Rebuilding Learning Processes

221

(14)

Robin Lackey

Richard Brehler

Part 6: Tools and Methods for CKOs and CLOs

235

(38)

Storytelling and Other Organic Tools for Chief Knowledge Officers and Chief Learning Officers

237

(16)

Dave Snowden

The Latest Management Tools for Chief Knowledge Officers and Chief Learning Officers

253

(20)

Ken Standfield

Part 7: The Future of Knowledge Management and Human Resources

273

(28)

Shaping Human Resource Management Within the Knowledge-Driven Enterprise

275

(26)

Hubert Saint-Onge

About the Editor

301

(2)

About the Series Editor

303

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Leading Knowledge Management In Action Case Study Series

Summary

Table of Contents

Supplemental Materials