Lesikar's Business Communication: Connecting

Business Communication: Making Connections in a Digital World, 12/e by Lesikar, Flatley, and Rentz provides both student and instructor with all the tools needed to navigate through the complexity of the modern business communication environment. At their disposal, teachers have access to an online Tools Techniques Blog that continually keeps them abreast of the latest research and developments in the field while providing a host of teaching materials. Business Communication attends to the dynamic, fast-paced, and ever-changing means by which business communication occurs by being the most technologically current and pedagogically effective books in the field. It has realistic examples that are both consumer-and business-oriented.

Part One: Introduction

Chapter One: Communication in the Workplace

Part Two: Fundamentals of Business Writing

Chapter Two: Adaptation and the Selection of Words
Chapter Three: Construction of Clear Sentences and Paragraphs
Chapter Four: Writing for a Positive Effect

Part Three: Basic Patterns of Business Messages

Chapter Five: The Writing Process and the Main Forms of Business Messages
Chapter Six: Directness in Good-News and Neutral Messages
Chapter Seven: Indirectness in Bad-News Messages
Chapter Eight: Indirectness in Persuasive Messages
Chapter Nine: Communicating in the Job-Search Process

Part Four: Fundamentals of Report Writing

Chapter Ten: Basics of Report Writing
Chapter Eleven: Types of Business Reports
Chapter Twelve: Graphics in Reports and Other Documents

Part Five: Oral Forms of Business Communication

Chapter Thirteen: Oral and Interpersonal Communication
Chapter Fourteen: Oral Reporting and Public Speaking

Part Six: Cross-Cultural Communication, Correctness, Technology, Research

Chapter Fifteen: Cross-Cultural Communication
Chapter Sixteen: Correctness of Communication
Chapter Seventeen: Technology-Enabled Communication
Chapter Eighteen: Business Research Methods

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Lesikar's Business Communication: Connecting in a Digital World

Summary

Table of Contents

Supplemental Materials