Letitia Balderige's New Complete Guide to Executive Manners

Contents

Acknowledgments
Author's Note
Why We Need a New Book on Business Manners

PART I

THE EXECUTIVE AT EASE

1 The Executive at Ease on the Job

BEING AT EASE ANYWHERE IN THE BUSINESS WORLD
Knowing When to Say "Please"
How Many Times a Day Should One Say "Please?"
Knowing How to Apologize
Knowing How to Say "Thank You"
Ways in Which to Say "Thank You" for Substantive Favors or Gifts
Compliments -- The Best Way to Accept and Give Them
A Smart Manager Compliments His Staff
Compliment Your Peers
Compliments Are to Be Accepted, Not Rejected
If You're a Mean Person, Eventually You'll Get Caught Being Mean
When You're the New Kid on the Block
When You Have Moved from a Large to a Small Company

BEING AT EASE IN MEETING AND GREETING IN THE BUSINESS WORLD
What's in a Name?
The Art of Introducing People
When People Mis-Introduce You, Do You Correct Them?
Remembering Names Takes Practice
Using Nicknames in the Workplace
What's in a Handshake?
When Do You Shake Hands?
When Do You Not Shake Hands?
Points of Protocol in Handshaking
When You Have Clammy Hands
Hugging and Kissing in Greeting

BEING AT EASE IN MOVING AROUND
Going Through Doors
Going Through Swinging Doors

KEEPING YOUR SENSE OF HUMOR ABOUT YOUR GAFFES

2 The Executive at Ease with Staff, Peers, and Superiors

AN EXCELLENT MALE OR FEMALE MANAGER, WORKING SMART

AN INTELLIGENT MANAGER HELPS A NEW EMPLOYEE ADJUST

THE MANAGER'S STAFF AND PEERS

A GOOD MANAGER MAKES FRIENDS AT WORK

THE FIRST PERSON TO PROJECT THE COMPANY'S IMAGE: THE RECEPTIONIST

THE SYMBOL OF GOOD MANNERS AT WORK: THE ADMINISTRATIVE ASSISTANT OR EXECUTIVE SECRETARY
Change the Title and Upgrade the Job
How to Introduce Your Secretary
Having Your Secretary Run Personal Errands for You
Promote Your Secretary

THE YOUNG MANAGER AND HIS OLDER EMPLOYEES

YES, A WOMAN EXECUTIVE HAS SPECIAL NEEDS AND PROBLEMS -- ALL OF THEM SOLVABLE
An Intelligent Woman Manager Relates to Her Male Colleagues
The Woman Executive Copes with Unwelcome Advances
When a Woman Manager Doesn't Need or Want a Certain Friend
When a Single Person Does Not Wish to Date Another Single Person Who Keeps Asking

A GOOD MANAGER DEALS WITH RATHER THAN AVOIDS EMPLOYEES' PERSONAL PROBLEMS

3 The Executive Receives, Visits, and Dines with Others

THE PROPER WELCOME MAT FOR YOUR BUSINESS CALLERS
How to Gracefully Get Someone to Leave Your Office

CUSTOMER TOURS

WHEN MANAGERS RECEIVE AND VISIT ONE ANOTHER
When You Are the One Receiving a Business Visitor
When You Are the One Making the Business Visit

ELEVATOR ETIQUETTE

THE EXECUTIVE AT EASE AT THE TABLE
When to Sit Down at the Table
Beginning the Meal
Napkins
Your Posture at Table
Control Your Nervous Habits
The Meal Is Served
First Course
Fish Course
Sorbet Course
The Entree
Salad and Cheese Course
Dessert
When You Are Served
When Salad Is a Separate Course Before Dessert
The Coffee Cup and Saucer
The Finger Bowl
Serving Yourself
Where Do You Leave Your Eating Utensils on the Plate?
When You Have Paused in Eating
When You Have Finished Eating a Course
Holding Your Flatware Properly
How to Eat with Chopsticks
Maneuvering Around Difficult-to-Eat Foods
When You're on a Diet, Make It a State Secret
Eating-at-Your-Desk Etiquette

4 The Executive at Ease When Traveling

THE POLITE TRAVELER
Manners Concerning Automobiles
The Obnoxious Airplane Traveler

CORPORATE JET ETIQUETTE

WHEN JUNIOR AND SENIOR EXECUTIVES TRAVEL TOGETHER
In the Limo
In an Executive's Own Car

CONVERSATION WHEN THE YOUNG EXECUTIVE IS ALONE WITH A SENIOR EXECUTIVE

YOUR MANNERS AT A HOTEL
Tipping at a First-Class, Big-City Hotel
Keeping Your Cool

A SMART WOMAN MANAGER KNOWS HOW TO TRAVEL SAFELY AND WELL
When a Woman Dines Alone in Public
When a Woman Does Business in Her Hotel Suite

SOME ADVICE TO INTERNATIONAL TRAVELERS

BEING AT EASE AT SPORTS AND AT PLAY WHEN AT MEETINGS, CONVENTIONS, OR COMPANY OUTINGS
Your Swimming Pool Manners
Sports Spectating

5 The Executive Faces Problems in Today's Working World Which Never Existed Before

A GOOD MANAGER DOES NOT USE SEXIST LANGUAGE
"Men," "Women," "Guys," and "Gals"
"Chairman," "Chairwoman," "Chairperson," "Chair-Whatever"
Terms of Endearment in the Office: A Definite Negative
Chivalry Isn't Dead, It's Just No Longer Gender-Based
What Was This Old-School Gallantry That Prevailed Until the 1970s?

SEXUAL HARASSMENT
Some Personal Observations
What Is Sexual Harassment?
Defensive Responses to Sexual Harassment
When You Decide to Report Him to Senior Management
Men Who Are Sexually Harassed

A GOOD MANAGER FACES UP TO SEX IN THE OFFICE TODAY
Dating Someone in the Office
Talking About Your Sex Life
Sex and Affairs in the Office
Showing Too Much Affection
When You Know There's a Female Boss-Male Employee Problem, Take It to Lunch
Homosexual Relationships

A GOOD MANAGER RECOGNIZES THE RIGHTS OF THE COMPANY'S DISABLED EMPLOYEES

MANAGING THE HIV-POSITIVE EMPLOYEE OR STAFFER

A GOOD MANAGER KNOWS HOW IMPORTANT FAMILY BENEFITS ARE TO EMPLOYEES TODAY

THE PREGNANT WOMAN MANAGER
Hooray for the Baby!
Tips to the Pregnant Executive's Co-Workers
The Unmarried Pregnant Woman
Announcing It to the Office When You Adopt
Infant Feeding and Breast-Feeding in the Office

DIVERSITY, PLURALISM, AND RACISM IN THE WORKPLACE
People Have Different Preferences in How They're Referred To
Derisive Terms for People of a Specific Race, Gender, or Creed
The Managerial Responsibility
Apologizing for a Racial Slur
A Good Manager Cares About Ethics
"The Unethical" at Work, at Play, at Home
Teaching Ethics Begins in Childhood
The Ethics of Reporting Someone for a Crime

ADDICTION AND SUBSTANCE ABUSE

GUIDELINES FOR THE NEW SELF-MANAGERS INCREASINGLY WORKING AT HOME TODAY
Affirmative Actions for the Entrepreneur with a Home Office
Keep Up Your Professional Look
Don't Become Out of Touch with the Real World Outside the Home

6 When the Executive Hires or Fires -- Or Is in the Reverse Situation

PRESENTING YOURSELF FOR AN INTERVIEW

WHEN YOU HAVE TO LET SOMEONE GO FOR ECONOMIC REASONS

WHEN YOU HAVE BEEN THE ONE LET GO

HUNTING FOR A NEW JOB WHILE YOU ARE STILL EMPLOYED

AS YOU TAKE YOUR LEAVE

PART Il

THE PERSON-TO-PERSON SIDE OF BUSINESS LIFE

7 Executive Communications

WHEN YOU SPEAK
Your Voice: How You Sound to the Outside World
The Relationship Between Voice and Vocabulary
Speaking in Public
Getting Help from Professionals

THE APT OF CONVERSATION
Listening Is an Art
You Are Listening Well When...
Good Body Language Is Part of Good Conversation
Sharpening Conversation Skills
Good Conversationalists...
When You Can't Think of Anything to Say
How to Make Small Talk
Conversational Subjects to Avoid
Talking in Business-Social Situations
The Cocktail Party
The Tradition of Switching Conversation Partners at Large Dinners or Lunches
The Host Is in Charge of the Conversation at His or Her Corporate Party Table

TELEPHONE MANNERS
Management Should Take an Interest in What the Public Hears When Calling the Company
How to Answer Your Telephone
How You Should Answer Your Telephone
How Your Secretary Should Answer Your Telephone
How to Advise People Who Answer Your Office Telephones
How to Take and Leave Messages
When Leaving Messages
Your Own Executive Telephone Manners
How to End Your Telephone

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