Library Performance and Service Competition: Developing Strategic Responses

This book is a practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customer's strategic needs; identify library competitor's strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the library's advantage in the competitive service environment