Listening Effectively Achieving High

The Prentice Hall NetEffect series encompasses training for specific business areas, such as learning skills, job skills, management skills, and technology soft skills. Courses are available in print, on CD-ROM, or over the Internet. For more information on the NetEffect series, go to www.prenhall.com/neteffect Listening Effectively was written by a professional who has taught thousands of college students, corporate managers, and military officers how to listen. This succinct book presents practical information in an interesting, engaging, and interactive way. It strips away extraneous fluff and gets right to the business of teaching people how to listen effectively. The compelling features are bull; bull;practical examples from classroom, corporate, and family/counseling settings bull;both in-class and out-of-class activities bull;ideas on what effective listeners think, feel, and do Dr. Kline has also successfully taught these skills to college students, corporate audiences, and volunteer organizations. For more information, visit www.klinespeak.com

John Kline grew up in Iowa, graduated from Iowa State University with a B.A. in English and speech, received his Ph.D. degree in communication from the University of Iowa, and taught at the Universities of New Mexico and Missouri-Columbia before going to the USAF Air University as a civilian professor, where he gained a reputation as the Air Force's leading expert on communication and listening—teaching thousands of officers, as well as enlisted and civilian personnel, how to communicate and listen effectively.

Dr. Kline is now a professor at Troy State University in Alabama. In addition, the Air Force, Army, and large companies regularly call on Dr. Kline to teach their personnel how to communicate more effectively.

Dr. Kline and his wife, Ann, who live in Montgomery, Alabama, have five grown children and twelve grandchildren.

Visit Dr. Kline's website: www.klinespeak.com

Preface

vii

About the Author

xi

Introduction: Why You Should Read This Book

xiii

The Need for Better Listening

1

(8)

When Listening Is Crucial

2

(1)

How Well Do You Listen?

3

(6)

Message One: Check Your Listening

4

(1)

Message Two: Check Your Listening

5

(2)

Check Yourself: What Kind of Listener Are You?

7

(2)

Fallacies About Listening

9

(10)

Listening Is Not My Problem

9

(1)

How Do You Stack Up?

10

(1)

Listening and Hearing Are the Same

10

(2)

Listening, or Just Hearing?

11

(1)

Good Readers Are Good Listeners

12

(1)

Activity One: Reading vs. Listening

13

(1)

Activity Two: Reading vs. Listening

13

(1)

Smart People Are Better Listeners

13

(2)

Listening Improves with Age

15

(1)

``You Forgot My Toast''

16

(1)

Listening Skills Are Difficult to Learn

16

(3)

Check Yourself: Which Fallacies Are Hindering You?

17

(2)

Bad Listening Habits

19

(10)

Thinking About What to Say Rather Than Listening to the Speaker

20

(1)

Duh! Did You Hear What I Just Said?

20

(1)

Talking When We Should Be Listening

20

(1)

The Dental Hygienist

21

(1)

Interrupting

21

(1)

Listening for What We Expect Rather Than What Is Actually Said

22

(1)

Preoccupation with Other Things

22

(1)

Prejudice Toward the Speaker or Subject

22

(2)

A Confession: I Heard What I Expected to Hear

23

(1)

What Did You Think of the Speaker?

24

(1)

Tendency to Stereotype

24

(2)

Determining Possible Prejudices and Stereotypes

25

(1)

Our Own Self-Centeredness

26

(1)

Not Paying Attention

26

(3)

Do You Have to Pay Attention?

26

(1)

What Did You Say?

27

(1)

Check Yourself: What Bad Habits Do You Have?

28

(1)

The Listening Process

29

(14)

Receiving

30

(1)

Attending

30

(2)

Selectivity of Attention

31

(1)

That's More Interesting Than What I Was Saying?

31

(1)

Strength of Attention

31

(1)

Sustainability of Attention

32

(1)

Understanding

32

(5)

Verbal Symbols

33

(1)

Which Circle Drive Are You Talking About?

34

(1)

A Traveler's Tragic End

35

(1)

Nonverbal Symbols

36

(1)

Responding

37

(1)

Remembering

38

(5)

``It'll All Come Back to Ya''

39

(1)

Repetition

40

(1)

Chunking

40

(1)

Patterning

40

(1)

Association

40

(1)

Visualization

41

(1)

Some Questions About the Listening Process

42

(1)

Types of Listening

43

(12)

Informative Listening

44

(2)

Vocabulary

45

(1)

Concentration

45

(1)

Whoops! Don't Think I Heard What You Said

46

(1)

Memory

46

(1)

Relational Listening

46

(2)

Attending

46

(1)

Supporting

47

(1)

Empathizing

48

(1)

Appreciative Listening

48

(2)

Four Friends: Which One Was the Empathic Listener?

49

(1)

Presentation

49

(1)

Perception

50

(1)

Previous Experience

50

(1)

Critical Listening

50

(2)

Ethos

51

(1)

Logos

51

(1)

Pathos

52

(1)

Discriminative Listening

52

(3)

``Oh, I Had No Idea''

53

(1)

Hearing Ability

53

(1)

Awareness of Sound Structure

53

(1)

Integration of Nonverbal Cues

54

(1)

How Good Are You at Various Types of Listening?

54

(1)

Instructions for Listening

55

(20)

What You Think About Listening

56

(5)

Understand the Complexities of Listening

56

(1)

Prepare to Listen

56

(1)

The Bus Question

57

(1)

Adjust to the Situation

57

(1)

Answer to the Bus Question

58

(1)

Focus on Ideas or Key Points

58

(1)

Capitalize on the Speed Differential

58

(1)

Listening: Rote Memory vs. Key Ideas

59

(1)

Search for Relationships Between What the Speaker Is Saying and What You Already Know

59

(1)

Remembering Exercise

60

(1)

Remembering: Another Try

60

(1)

What You Feel About Listening

61

(3)

Want to Listen

61

(1)

Delay Judgment

61

(1)

Are You Listening?

62

(1)

Admit Your Biases

62

(1)

I Am Proud of You Because You Were Honest

63

(1)

Don't Tune Out Dry Subjects

63

(1)

Accept Responsibility for Understanding

64

(1)

Listening Triads: An Exercise in Understanding

65

Encourage Others to Talk

64

(1)

What You Do About Listening

64

(11)

Establish Eye Contact with the Speaker

65

(1)

Effect of Listener Eye Contact on the Speaker

66

(1)

Take Notes Effectively

67

(3)

Be a Physically Involved Listener

70

(1)

Avoid Negative Mannerisms

71

(1)

Exercise Your Listening Muscles

72

(1)

Follow the Golden Rule

72

(2)

Check Yourself: Make Certain You Understand These 18 Instructions

74

(1)

Index

75

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Listening Effectively Achieving High Standards in Communication (NetEffect Series)

Summary

Author Biography

Table of Contents

Supplemental Materials