Looking Out, Looking In (with CD-ROM and

Used by more than a million readers, LOOKING OUT, LOOKING IN has been the leading interpersonal communication text for almost 30 years. Written in a reader-friendly voice that links scholarship to students' everyday lives, this popular text motivates students to improve their interpersonal skills and sharpen their critical understanding of the process of communication. Through thoughtful, diverse examples that include fine art, music, poetry, film, and more, students can consistently see the importance of interpersonal communication and how it affects their society and their lives.

A First Look at Interpersonal Communication
Why We Communicate
The Process of Communication
Communication Principles and Misconceptions
The Nature of Interpersonal Communication
What Makes an Effective Communicator?
Communication and Identity: Creating and Presenting the Self
Communication and the Self-Concept
Presenting the Self: Communication as Identity Management
Perception: What You See is What You Get
The Perception Process Influences on Perception
Common Tendencies in Perception
Perception Checking
Empathy and Communication
Emotions: Thinking, Feeling, and Communicating
What Are Emotions? Influences on Emotional Expression
Guidelines for Expressing Emotions
Managing Difficult Emotions
Language: Barrier and Bridge
Language Is Symbolic
Understandings and Misunderstandings
The Impact of Language
Gender and Language
Culture and Language
Nonverbal Communication: Messages Beyond Words
Characteristics of Nonverbal Communication
Influences on Nonverbal Communication
Types of Nonverbal Communication
Listening: More than Meets the Ear
Listening Defined
Elements in the Listening Process
The Challenge of Listening
Types of Listening Responses
Communication and Relational Dynamics
Why We Form Relationships
Relational Development and Maintenance
Communicating About Relationships
Intimacy and Distance in Relational Communication
Intimacy in Relationships
Self-Disclosure in Relationships
Alternatives to Self-Disclosure
Improving Communication Climates
Communication Climate: The Key to Positive Relationships
Defensiveness: Causes and Remedies
Saving Face: The Clear Message Format
Responding Nondefensively to Criticism
Managing Interpersonal Conflicts
The Nature of Conflict
Conflict Styles
Conflict in Relational Systems
Variables in Conflict Styles
Constructive Conflict Skills
Constructive Conflict: Questions and Answers
Table of Contents provided by Publisher. All Rights Reserved.

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Looking Out, Looking In (with CD-ROM and InfoTrac)

Summary

Table of Contents

Supplemental Materials