Love 'em or Lose 'em

Retaining top talent and making sure employees feel engaged and appreciated is a perennial concern for every business. With over 710,000 copies sold globally, comes the fifth edition of this bestselling book by Beverly Kaye and Sharon Jordan-Evans.
 
Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue.
 
The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies—from A to Z—that managers can use to address their employees’ real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love ’Em or Lose ’Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

Beverly Kaye is founder and Chairwoman of Career Systems International. She is a recipient of ASTD’s Distinguished Contribution to Workplace Learning and Performance Award and is the author of Up Is Not the Only Way.

Sharon Jordan-Evans is president of the Jordan Evans Group and is a sought-after keynote presenter and a certified executive coach. Kaye and Jordan-Evans are the coauthors of Love It, Don’t Leave It: 26 Ways to Get What You Want at Work.

Preface/Introduction
How to Read This Book
1 ASK What Keeps You?--Do you know what they want?
2 BUCK It Stops Here--Who’s in charge of keeping them?
3 CAREERS Support Growth--Are you building their future or are you in the way?
4 DIGNITY Show Respect--Do they know that you respect them?
5 ENRICH Energize the Job--Do your people have to leave to find growth and challenge?
6 FAMILY Get Friendly--Avoid making your employees choose between work and family life.
7 GOALS Expand Options--There are five career paths other than up.
8 HIRE Fit Is It--Make a match or start from scratch.
9 INFORMATION Share It--Do you have it? Do you hoard it?
10 JERK Don’t Be One--Are you one?
11 KICKS Get Some--Are we having fun yet?
12 LINK Create Connections--If you build them, they will stay.
13 MENTOR Be One--Are they learning from you?
14 NUMBERS Run Them--Calculate the cost of loss.
15 OPPORTUNITIES Mine Them--Will they find them inside or outside?
16 PASSION Encourage It--Help them find the work they love—without leaving.
17 QUESTION Reconsider the Rules--Which will you keep: the rules or the people?
18 REWARD Provide Recognition--Which matters more: praise or pay?
19 SPACE Give It--Are your people on a short leash?
20 TRUTH Tell It--The truth hurts—or does it?
21 UNDERSTAND Listen Deeper--When you tune out, you lose out—and they move out.
22 VALUES Define and Align--What matters most to them?
23 WELLNES Sustain It--Are they sick or tired?
24 X-ERS AND OTHERS Handle with Care--They are different. Can you keep them?
25 YIELD Power Down--Give it up to keep them.
26 ZENITH Go for It--Sustain your commitment to engagement.
Calling all Managers of Managers
Notes
Acknowledgments
Index
About the Authors