Magnetic Service
, by BELL, CHIP R.BELL, BILIJACK R.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9781576753750 | 1576753751
- Cover: Trade Paper
- Copyright: 1/8/2006
Magnetic Service-winner of the 2004 Ben Franklin Award for Best Business Book-is widely used in customer service training in North America. With cutting-edge relevance and "make-a-difference" practical tools, it reveals the seven secrets behind the cult-like followings of firms like Starbucks and Harley-Davidson.