Mary, Mary, Quite Contrary... What Do Your Meetings Cost?
4
(1)
Conditions for Success
5
(1)
Evaluating Your Meetings
6
(3)
Anatomy of a Meeting
9
(10)
Dissecting the Whole
9
(2)
Types of Meetings
11
(4)
Meeting Roles: Who Does What?
15
(4)
Before the Meeting
19
(22)
So Why Are You Even Having a Meeting?
19
(3)
Who Should Attend?
22
(2)
When Should You Meet?
24
(1)
Developing Your Agenda -- Seven Steps to Success
25
(8)
Setting up the Physical Environment
33
(8)
During the Meeting
41
(18)
Setting the Tone and Reviewing the Objectives
41
(4)
Balancing Task and Process
45
(2)
Working Your Way Through the Agenda
47
(2)
Managing the Discussion
49
(4)
Capturing the Group Memory
53
(2)
Wrapping Things Up
55
(4)
The Group Dynamic
59
(14)
Participants' Responsibility for Meeting Success
59
(3)
Behaviors that Support Group Productivity
62
(1)
Establishing Ground Rules
62
(2)
Rituals and Symbols
64
(1)
Accommodating Different Styles
65
(2)
Dealing with Difficult People
67
(2)
When Conflict Occurs
69
(4)
Strategies for Enhancing Meeting Effectiveness
73
(14)
Getting People Involved
73
(2)
The Art of Asking Questions
75
(1)
Planning Tools
76
(5)
Problem-Solving Tools
81
(5)
Decision-Making Tools
86
(1)
A Final Word
87
(6)
For Further Reading
93
(2)
Appendices
95
(1)
A. Action Minutes
96
(1)
B. Meeting Evaluation
97
(1)
C. Checklist for Effective Staff Meetings
98
(1)
D. Contributing to Meeting Productivity: What Role Do I Play?
99
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