Making I/T Work An Executive's Guide to Implementing Information Technology Systems

Making I/T Work offers managers basic guidance and an effective model for making the right choices when considering implementing information-based business projects. In this book, Dennis Severance and Jacque Passino provide business leaders with a framework of organizational change that places the problems of change into a context so that they can be effectively addressed and outlines a proven framework that can be adapted to a variety of situations.

Making I/T Work offers managers

• A framework for managing I/T investment opportunities
• Fifty helpful questions for leading a program of strategic change
• Guidance for overcoming the powerful blocks to changes in infrastructure
• Suggestions for formulating a winning strategy
• A model for preparing and implementing a project
• Information on how to assess the success of a program

Making I/T Work can help managers guide a strategic I/T transformation with a plan that is based on a strong sense of objective and a credible assessment of current realities.

Jacque Passino is the first director to lead the state of Michigan's Department of Information Technology. Formerly he was a partner with Accenture. His expertise includes extensive experience with large-scale change programs, which included global responsibilities in the chemical, utility and energy industry sectors.

Series Foreword

Preface

1 The Promise and Challenge of I/T Investment 1

2 Managing Organizational Change 33

3 Formulating Strategy 59

4 Preparing and Implementing Projects 91

5 Reacting to Abrupt Changes in Strategic Priorities 135

6 Assessing Success and Failure 169

7 Conclusions and Implications 191

The Authors 209

Index 211

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