Management Information Systems Managing the Digital Firm

Kenneth and Jane Laudon’s popular Management Information Systems: Managing the Digital Firm continues to define the way MIS courses are taught. Designed for business students, the text provides insight into how contemporary businesses leverage information technologies and systems to achieve corporate objectives. The new edition provides the most up-to-date and comprehensive overview of information systems used by businesses today, including all-new real-world cases and discussion of significant contemporary topics, from big data and the Internet of Things (IoT) to machine learning and DevOps.

Featuring comprehensive coverage of new technologies and applications, while also considering their impact on business models and decision-making, Management Information Systems enhances learning through vivid examples designed to capture the imaginations of all students. As they build sought-after skills for the modern workplace, students will learn to lead management discussions and drive decisions about their firm’s information systems.

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Kenneth C. Laudon is a Professor of Information Systems at New York University’s Stern School of Business. He holds a B.A. in Economics from Stanford and a Ph.D. from Columbia University. He has authored 12 books dealing with electronic commerce, information systems, organizations, and society. Professor Laudon has also written more than 40 articles concerned with the social, organizational, and management impacts of information systems, privacy, ethics, and multimedia technology.

Professor Laudon’s current research is on the planning and management of large-scale information systems and multimedia information technology. He has received grants from the National Science Foundation to study the evolution of national information systems at the Social Security Administration, the IRS, and the FBI. Ken’s research focuses on enterprise system implementation, computer-related organizational and occupational changes in large organizations, changes in management ideology, changes in public policy, and understanding productivity change in the knowledge sector.

Ken Laudon has testified as an expert before the United States Congress. He has been a researcher and consultant to the Office of Technology Assessment (United States Congress), the Department of Homeland Security, and the Office of the President, several executive branch agencies, and Congressional Committees. Professor Laudon also acts as an in-house educator for several consulting firms and as a consultant on systems planning and strategy to several Fortune 500 firms.

At NYU’s Stern School of Business, Ken Laudon teaches courses on Managing the Digital Firm, Information Technology and Corporate Strategy, Professional Responsibility (Ethics), and Electronic Commerce and Digital Markets. Ken Laudon’s hobby is sailing.

Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems.

Part One: Organizations, Management, and the Networked Enterprise

Chapter 1: Information Systems in Global Business Today  2

Chapter 2: Global E-business and Collaboration     40

Chapter 3: Information Systems, Organizations, and Strategy     78

Chapter 4: Ethical and Social Issues in Information Systems     122

Part Two: Information Technology Infrastructure

Chapter 5: IT Infrastructure and Emerging Technologies     164

Chapter 6: Foundations of Business Intelligence: Databases and Information Management     210

Chapter 7: Telecommunications, the Internet, and Wireless Technology     248

Chapter 8: Securing Information Systems     292

Part Three: Key System Applications for the Digital Age    

Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications     336

Chapter 10: E-Commerce: Digital Markets, Digital Goods     370

Chapter 11: Managing Knowledge     416

Chapter 12: Enhancing Decision Making     452

Part Four: Building and Managing Systems

Chapter 13: Building Information Systems     486

Chapter 14: Managing Projects     526

Chapter 15: Managing Global Systems     560

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