Management Of Professionals, Revised And

"Considers the common functions of managers, such as effective planning and decision-making, organizational design and staffing, directing and controlling, and delegating. Offers methods to strengthen and enhance personal leadership stule, communication skills, and workplace motivation and involvement to improve individual and organizational productivity and increase business revenues. "

Richard L. Shell is Professor of Industrial Engineering and Professor of Environmental Health and previously served as Professor and Head of Management at the University of Cincinnati, Ohio.

Preface

v

Successfully Managing the Professional: The Challenge

1

(18)

Introduction and Overview

Who Is a Professional?

The Special Characteristics of Professionals

The Professional as a Manager

Management Defined

Management: An Art and a Science

Management Theory and Thought

Emphasis of This Book

Planning and Forecasting for Success

19

(16)

Introduction

The Planning Process

Strategic Planning for Long-Range Success

Tactical Planning for Operational Success

Evaluation of Planning Systems and Their Results

Basic Forecasting Methods

Cost and Activity Indexes

Summary

Organizing and Staffing

35

(22)

Historical Development

Unity of Command

Division of Labor

Line and Staff

Successful Boundary Spanning Techniques for Professionals

Professionals as Line Managers

Professionals as Staff Advisors to Line Managers

Span of Management

Organizational Design

Organizational Configurations

Selection of Personnel

Summary

Directing and Controlling

57

(32)

Introduction

Responsibility

Authority

Delegation

How to Delegate Effectively

Managing the Relationship with Your Boss

Incentives and Motivation

Wage and Salary Administration

Control Systems

System and Individual Performance

Management Information Systems

Critical Path Scheduling

Summary

Decision Making and Time Management

89

(22)

The Managerial Role in Decision Making

The Decision-Making Process

Systems Analysis Aids Decision Making

Decision-Making Techniques

Team Decision Making and Some Common Mistakes

Time Management

Time-Compressed Management

The Proactive Manager and Time Management

Summary

Individuals and Groups: Needs and Behavior in Professional Work Organizations

111

(20)

Understanding the Professional

Causes of Conflict Between Professional Employees and Organizations

Culture and Status

Informal Groups and Their Significance

Group Decision Making Among Professionals

Summary

Building Effective Communication

131

(28)

What Is Needed for Professionals

Communicating with the Professional

The Grapevine

Nonverbal Communication

Making Effective Presentations

Approaches to Improving Managerial Communications

Noise and Communication

Barriers and Failure to Communicate

Summary and Conclusions

Motivating Today's Professional

159

(34)

Overview and Trends

Understanding the Managerial Function

Attainment of Mutual Agreement on Job Expectations and Goal Setting

Relationship Between Employee Selection and Motivation

Popular and Useful Motivation Models

Does Money Motivate?

Handling the Problem Professional

Performance Evaluation and Motivation

Motivating the Health Professional

Building the Proper Motivational Environment

Summary

Leading Professionals

193

(24)

Importance of Leadership Style

Autocratic Leadership

Bureaucratic Leadership

Laissez-Faire Leadership

Democratic Leadership

Choosing an Appropriate Leadership Style

Emotional Profile of the Leader

One-on-One Leadership

Relationship Between Power and Leadership

Good Leaders Are Good Helpers

Summary and Conclusions

Change Processes in the Professional Environment

217

(18)

Importance and Nature of Change

Change Theories

The Types and Phases of Change

Causes of Resistance to Change

Specific Methods and Techniques for Reducing Resistance

Organizational Crises and Cutback Management

The Task Force Concept

What to Do When Participation Does Not Work

Summary and Case Study

Organizational Conflict and Stress

235

(20)

Conflict in the Professional Work Environment

Techniques to Reduce Conflict

Managing Stress

Stress and Burnout

Stress and Decision Making

Summary

Involvement Management

255

(24)

Overview

Involvement Teams and Groups

Organization-Wide Incentives and Employee Involvement

Management by Objectives and Employee Involvement

MBO Versus Traditional Management

MBO Can Help Integrate Involvement and Control

Making MBO Work for Professionals

Final Analysis of MBO

Summary

Managerial and Organizational Effectiveness: An Epilogue

279

(16)

Basic Components of Organizational Effectiveness

The Educated Professional

Career Development in the Professional Organization

What's Ahead for Labor Relations?

What's Ahead for Professionals?

Conclusions and Implications

Appendix. Case Study for Organizational Change

295

(14)

I. Corporate History: The Beginning

II. Recommendations and Summary Comments

Index

309

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Management Of Professionals, Revised And Expanded

Summary

Author Biography

Table of Contents

Supplemental Materials