The Manager's Survival Guide

Now translated into 12 languages! This reader-friendly, icon-rich series is must reading for managers at every level All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. In today's fast-changing, uncertain business environment, effective management is more difficult than ever. The Manager's Survival Guide is the first hands-on, broad-brush guidebook for handling difficult management situations with skill, diplomacy, and success. Keying on techniques for recognizing and dealing with problems quicklyor even before they beginit explains how to set priorities, interface with both upper management and employees, implement process management, and more.

Preface	p. ix
Heeding Warning Signs	p. 1
Planning for Worst Case	p. 2
Battling the Three D's	p. 3
Setting Fair Expectations	p. 5
The Fake Problem/Real Problem Divide	p. 7
Three Clues That Trouble's Brewing	p. 8
When the Ethical Line Blurs	p. 11
Manager's Checklist for Chapter 1	p. 13
Profile of a Problem: The Six Stages	p. 15
The Kindling Fire	p. 16
The Close Brush with Doom	p. 18
Multiple Outbreaks	p. 21
Blaming, Denying, and Sniping	p. 22
Acknowledging the Scope	p. 24
Mobilizing Action	p. 26
Manager's Checklist for Chapter 2	p. 27
Jumping from Problem to Solution	p. 28
Four Steps to the Promised Land	p. 29
Acting vs. Stewing	p. 34
Seeking Wise Counsel	p. 36
Generating Group Buy-In	p. 38
Manager's Checklist for Chapter 3	p. 40
Preventing Misunderstandings	p. 41
Listening to Learn	p. 42
Where's Your Receipt?	p. 44
Culprits of the Mind	p. 45
"Testing 1-2-3, ... Testing"	p. 47
Learn How to "Groda"	p. 48
Rushing into Trouble	p. 50
Avoiding Body Language Traps	p. 52
Manager's Checklist for Chapter 4	p. 53
Calibrating Your Response	p. 55
Flipping the Emotional Light Switch	p. 56
Taking Stock: The Need for Perspective	p. 58
Getting Past Grudges	p. 59
The Power of Negative Thinking	p. 61
Following de Gaulle's Rules	p. 63
Discipline That Sinks In	p. 66
Manager's Checklist for Chapter 5	p. 67
Solving the Seven Biggest On-the-Job Conflicts	p. 68
"There's Not Enough Time!"	p. 69
"This Is Spiraling out of Control!"	p. 70
"I Don't Trust You!"	p. 72
"You Broke Your Promise!"	p. 74
"I'll Win This Battle!"	p. 75
"How Dare You Say That?!"	p. 77
"I Know Better than You!"	p. 78
Manager's Checklist for Chapter 6	p. 80
Thinking Like a Scientist	p. 81
Accepting the Problem	p. 83
Writing a Problem Summary	p. 84
Labeling the Cause	p. 86
No BMWs Allowed Here	p. 89
Analyze This--Then Judge It	p. 91
Manager's Checklist for Chapter 7	p. 93
Problem-Solvers vs. Problem-Creators	p. 94
Four Problem-Creation Traps	p. 95
Managing Your Mouth	p. 98
Difficult? Or Just Different?	p. 100
Learning Your Lesson	p. 101
Seeing the Future	p. 103
Good News, Bad News	p. 105
Manager's Checklist for Chapter 8	p. 106
Combating the Threat of Change	p. 108
Three Myths of Managing Change	p. 109
Looking Ahead in Increments	p. 111
When Projections Go Awry	p. 114
Celebrating Small Wins	p. 115
Surviving Upheaval at the Top	p. 117
Transforming Resistance to Acceptance	p. 118
Manager's Checklist for Chapter 9	p. 121
Motivating Employees Against All Odds	p. 122
Stepping Back from the Fray	p. 123
Winning Over Lower-Level Workers	p. 125
Cheering from a Distance	p. 127
Salvaging Post-Layoff Morale	p. 129
Battling a More Powerful Rival	p. 132
Giving Feedback That Pays Off	p. 133
Manager's Checklist for Chapter 10	p. 135
Mapping a Problem-Prevention Plan	p. 136
Selecting "Solution Czars"	p. 138
Charles Schwab's Secret	p. 139
Talking a Good Game	p. 140
Planning to Fail	p. 142
Skirting Three Traps	p. 144
Sprinting to the Finish Line	p. 146
Manager's Checklist for Chapter 11	p. 148
Index	p. 149
Table of Contents provided by Syndetics. All Rights Reserved.

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The Manager's Survival Guide

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