Managing Organizational Change: A Multiple Perspectives Approach

PART 1 Groundwork: understanding and diagnosing change

1 Managing change: stories and paradoxes

2 Images of change management

3 Why change? contemporary pressures and drivers

4 What to change? a diagnostic approach

PART 2 Implementation: the substance and process of change

5 What changes—and what doesn’t?

6 Vision and the direction of change

7 Change communication strategies

8 Resistance to change

9 Organization development and sense-making approaches

10 Change management, processual, and contingency approaches

PART 3 Running threads: sustainability, and the effective change manager

11 Sustaining change versus initiative decay

12 The effective change manager: what does it take?

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