8. The Authority of Resource Providers: Introduction
89
(6)
9. Who Are the Resource Providers?
95
(18)
10. The Authority of Service Providers
113
(16)
Part II Managing People
Section 3. FOCUS Management
11. The Concept of FOCUS Management: Introduction
129
(5)
12. The Five Steps of FOCUS Management
134
(23)
13. Managing Entitled Power with FOCUS Skills
157
(10)
14. The Power of Persuasion
167
(21)
15. The Resource of Leadership in Managing People
188
(13)
Section 4. The Management Action Plan
16. Managership
201
(9)
17. Strategy, Management, and Power
210
(14)
18. Managing with Combined Power and FOCUS
224
(15)
19. The Power Management Process
239
(16)
References
255
(2)
Annotated Bibliography
257
(4)
Index
261
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