Managing Recreation, Parks and Leisure

It has been over twenty years since the first edition of 'Productive Management of Leisure Service Organizations' was conceptualised, written, and published. Now in its second edition, 'Managing Recreation, Park, and Leisure Services' considers three critical changes in the leisure service field: technology and information resolution; nature of the workforce; and the basic revision of our economy. These changes have made a great impact on the management of human resources, which is the main focus of this book.

Preface

ix

The Leisure Service Manager and the Management System A 21st Century Perspective

1

(32)

Introduction

1

(1)

Leisure Service Managers and Social Transformation

2

(2)

21st Century Management: A New Paradigm

4

(3)

Management and Leisure Service Organizations

7

(7)

Leisure Service as a System

14

(13)

Management Challenges of the 21st Century

27

(6)

Summary

30

(1)

Discussion Questions

31

(2)

Management Theory and Practice

33

(36)

Introduction

33

(1)

The Evolution of Social Ideas and Leisure Service Management

34

(5)

Management History

39

(14)

Management in Leisure Service Organizations

53

(16)

Summary

65

(1)

Discussion Questions

66

(3)

Managerial Leadership

69

(38)

Introduction

69

(1)

Managing or Leading?

70

(8)

Managerial Leadership Roles

78

(6)

Leadership Theories

84

(23)

Summary

103

(1)

Discussion Questions

104

(3)

Managers, Goals and Policy Development

107

(38)

Introduction

107

(1)

Visioning and Goal Setting

108

(16)

Policymaking

124

(21)

Summary

140

(2)

Discussion Questions

142

(3)

Motivation: Inspiring Excellence

145

(36)

Introduction

145

(1)

Motivation: Why is it Important?

146

(2)

The Basic Motivation Process

148

(10)

Theories of Work Motivation

158

(11)

Motivation Studies and Leisure Services

169

(6)

Motivation and Excellence

175

(6)

Summary

176

(3)

Discussion Questions

179

(2)

Structuring the Leisure Service System

181

(48)

Introduction

181

(1)

Organizational Culture

182

(1)

The Formal Organization

183

(1)

Structuring Leisure Service Organizations

184

(8)

Types of Organization Used in the Delivery of Leisure Services

192

(32)

The Leisure Service System as a Learning Organization

224

(5)

Summary

226

(1)

Discussion Questions

227

(2)

Planning, Decision Making, and Organizational Effectiveness

229

(34)

Introduction

229

(1)

Relationship Between Planning and Decision Making

230

(7)

Essentials of Effective Leisure Service Planning

237

(10)

Strategic Planning

247

(6)

Local Recreation Plans in Relationship to the Community Comprehensive Plan

253

(5)

Planning Definitions for the Leisure Manager

258

(5)

Summary

259

(1)

Discussion Questions

260

(3)

Marketing Leisure Services

263

(38)

Introduction

263

(1)

The Nature of Exchanges

264

(1)

Types of Markets

265

(8)

Marketing Mix

273

(28)

Summary

298

(1)

Discussion Questions

299

(2)

Financial Practices for Leisure Service Organizations

301

(52)

Introduction

301

(1)

For Profit versus NonProfit Organizations

302

(1)

Sources of Revenue

303

(13)

Budgets

316

(21)

Expenditures

337

(8)

Control

345

(8)

Summary

349

(3)

Discussion Questions

352

(1)

Human Resource Management

353

(44)

Introduction

353

(1)

Human Resource Management

354

(1)

Position Analysis and Classification

355

(3)

Recruitment, Selection, and Orientation

358

(10)

Assignments, Appraisals, and Promotions

368

(8)

Compensation

376

(4)

Disciplinary Action and Grievances

380

(6)

In-Service Staff Training and Development

386

(11)

Summary

395

(1)

Discussion Questions

395

(2)

Managing Legal Issues

397

(34)

Introduction

397

(1)

Legal Aspects of Leisure Services

398

(8)

Risk and the Legal Environment

406

(6)

Elements of Negligence

412

(5)

Risk Management

417

(14)

Summary

427

(1)

Discussion Questions

428

(3)

Interagency Cooperation and Collaboration

431

(14)

Introduction

431

(1)

The Need for Collaboration in Leisure Service Delivery

432

(4)

Principles and Practices of Cooperation and Collaboration

436

(9)

Summary

442

(1)

Discussion Questions

442

(3)

Information Systems and Computers

445

(22)

Introduction

445

(1)

Growth of Computers and Information Technology

446

(2)

Management of Computing and Information Technology

448

(5)

The Manager and Information

453

(6)

Challenges and Issues for Leisure Service Managers in the Information Age

459

(8)

Summary

462

(1)

Discussion Questions

463

(4)

Monitoring, Evaluation and Research

467

(24)

Introduction

467

(3)

Evaluation and Research as Management Decision Making

470

(4)

Characteristics and Areas of Importance in Evaluation Research

474

(9)

Systematic Procedures for an Evaluation

483

(4)

Strategies for Getting What You Want from Your Survey

487

(4)

Summary

488

(1)

Discussion Questions

489

(2)

Index

491

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Managing Recreation, Parks and Leisure Services

Summary

Table of Contents

Supplemental Materials