Managing Sports Organizations : Responsibility for Performance

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ISBN: 9780324131550 | 0324131550
Cover: Paperback
Copyright: 5/17/2002

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Managing Sports Organizations integrates sport industry dynamics with important management principles and concepts. Every chapterexamines management principles, concepts and issues from the perspective of how to improve the performance of sport organizations. Toensure that students understand the complexity of the sport industry, each chapter features a distinct sport segment with information aboutthe structure and characteristics of the highlighted sport segment. Managing Sports Organizations incorporates information aboutfunctional areas such as finance, marketing and legal aspects of sport industry.

PART 1 Introduction to Management of the Sports Industry

(80)

Introduction to Sports and Management

(31)

Introduction

(1)

Defining Organizations and Management

(3)

Understanding Management

(2)

Management as Shared Responsibility

(1)

The New Management Environment

(4)

The Challenge to Compete

(1)

Quality

(1)

Speed and Flexibility

(1)

Innovation

(1)

Sustainable Growth

(1)

The Development of Management Thought

(22)

Some Early Ideas

(2)

The Early Twentieth Century: Three Milestones in Management Thinking

(4)

More Recent Contributions

(15)

Global Licensing and Social Responsibility

(24)

Inside Look: Glory, Glory, Man United!

(2)

Introduction

(1)

Globalization of Sport

(6)

The Licensing Process: An Overview

(1)

Global Sourcing

(3)

Exporting

(1)

Local Assembly and Packaging

(1)

Joint Venture/Strategic Alliance

(1)

Direct Foreign Investment

(1)

Social Responsibility and Ethics

(5)

Socially Responsible Organizations

(1)

Two Views of Social Responsibility

(3)

Ethical Conduct of Individuals

(2)

The Diversity Challenge

(3)

Guidelines for managing Diversity

(2)

Epilogue

(6)

IT Management and Sports Media

(23)

Inside Look: Foxifying Sports Coverage

(2)

Introduction

(1)

The Sports Media

(2)

Improved Performance Through IT

(6)

Information Systems

(1)

Organizationwide Feedback on Performance

(1)

Enhanced Communication Through IT

(2)

Product and Service Innovations Through IT

(1)

The Web and the Sports Media

(1)

The Management Challenges of IT

(7)

The Need to Convert Data into In formation

(1)

Ensuring Information Is on ''TRAC``

(2)

The Risk of Information Overload

(1)

The Challenge of Telecommuting and Virtual Teams

(1)

The Continuous Training Challenge

(1)

The Question of Security

(1)

Sports Gambling

(1)

Cost Considerations

(1)

Epilogue

(4)

PART 2 Critical Management Tasks

(54)

Developing Goals and School and Youth Sports

(22)

Inside Look: School and Youth Sports and the Importance of Vision

(2)

Introduction

(1)

Understanding Goals

(4)

Specific Enough for Focus and Feedback

(1)

Meaningful Enough to Be Accepted

(1)

Realistic, Yet Challenging

(2)

Why Do Goals Improve Performance?

(1)

Problems with Goal Setting

(7)

Competing Values

(1)

The Measurability Problem

(1)

The Stress Problem

(2)

The Problem of Too Narrow a Focus

(1)

Guidelines for Creating a Goal-Based Organization

(4)

Epilogue

(5)

Decision Making in Sports Organizations

104

(31)

Inside Look: Bally Undergoes a Makeover

106

(1)

Introduction

107

(1)

The Health and Fitness Industry

107

(5)

Three Segments

107

(2)

Characteristics o f Health and Fitness Clubs

109

(1)

Spin-Off Organizations, Products, and Services

110

(2)

Future Trends

112

(1)

Decision Making in Sports Organizations

112

(2)

The Decision-Making Process

114

(9)

Define the Decision Goals

115

(1)

Gather Information

115

(2)

Generate Alternatives

117

(1)

Evaluate Alternatives

118

(3)

Select the Optimal Alternative

121

(1)

Implement the Decision and Monitor It for Effectiveness

122

(1)

The Decision Maker

123

(2)

Intuition and the Impact of Experience on Decisions

123

(1)

Personality, Values, and Power

123

(2)

Groups and Decision Making

125

(3)

The Advantages and Disadvantages of Involving Others

125

(1)

Levels of Involvement in the Decision Process

126

(1)

Groupthink: A Potential Problem with Group Decisions

127

(1)

Ethics and Decision Making

128

(7)

PART 3 Planning for Performance

135

(70)

Strategic Planning in Sports

136

(38)

Inside Look: Thrashing Toward Expansion

138

(1)

Introduction

139

(1)

Strategic Planning

139

(1)

The Strategic Management Approach to Planning

140

(26)

Establishing the Organization's Direction

142

(4)

Analyzing the Situation: Comparing the Organization to Its Environment

146

(14)

Developing Strategy

160

(4)

Implementing Strategy and Strategic Control

164

(2)

Epilogue

166

(8)

Operational Planning and Control

174

(31)

Inside Look: Minor-League Ballparks Anchor Downtown Renaissance

176

(2)

Introduction

178

(1)

Sports Facility Management

179

(5)

Types of Sports Facilities and Their Management

179

(2)

The Role of the Sports Facility Manager

181

(3)

Operational Planning

184

(13)

Management by Objectives and the Balanced Scorecard

186

(1)

Forecasting

187

(3)

Scheduling

190

(3)

Computer Software

193

(1)

Guidelines for Operational Planning

194

(3)

The Control Function

197

(2)

Establish Performance Standards

197

(1)

Monitor Performance

198

(1)

Compare Performance to the Standards

198

(1)

Take Corrective Action

199

(1)

Continuous Improvement

199

(6)

Service Quality

200

(5)

PART 4 Organizing for Performance

205

(62)

Organization Design and ports Agency

206

(30)

Inside Look: Being Matt Kinney

208

(1)

Introduction

209

(1)

Sports Agency Defined

210

(6)

Historical Influences

215

(1)

Ethics and Sports Agency

215

(1)

Organizational Design and Sports Agency

216

(14)

The Essential Elements in Organizational Design

217

(6)

Traditional Models o f Organizational Design

223

(4)

Flexible Models of Organizational Design

227

(3)

Epilogue

230

(6)

Recreation and Work Design

236

(31)

Inside Look: Tightening the Belt

238

(2)

Introduction

240

(1)

The Recreation Industry

241

(4)

The Financial Challenge for Public Parks and Recreation

244

(1)

Task Specialization

245

(1)

Problems with Task Specialization

246

(1)

Job Satisfaction

246

(3)

Hygiene Factors and Motivators

247

(2)

Job Redesign

249

(4)

Job Rotation and Job Enlargement

249

(1)

Job Enrichment

250

(1)

Job Characteristics Model

251

(1)

Difficulties with Job Redesign

252

(1)

Teamwork

253

(5)

Making Teams Work

254

(1)

Self-Managed Teams

254

(1)

Teamwork: The Bottom Line

255

(1)

Conditions for Effective Teams

256

(2)

Continuous Improvement in Job Design: The Learning Organization

258

(2)

Technology and Job Design

260

(7)

PART 5 Improving Performance

267

(108)

Motivation and Leadership

268

(34)

Inside Look: ``Do You Believe in Miracles?''

270

(2)

Introduction

272

(1)

Understanding Performance Motivation

272

(4)

Goal Theory

272

(1)

Reinforcement Theory

273

(1)

Needs Theory

274

(1)

Expectancy Theory

275

(1)

Theory into Practice: Creating a High-Performance Work Environment

276

(4)

Engaging, Challenging Goals

276

(1)

Training

276

(1)

Performance Incentives: Creating a Stake in Achieving Success

277

(1)

Involving Employees: Sharing Responsibility for Performance

277

(1)

High-Performance Motivation: Grasping for the Rings

277

(3)

The Leadership Factor

280

(13)

The Psychology of the Leader

281

(5)

Leadership Behavior

286

(6)

Leadership and Communication

292

(1)

Epilogue

293

(9)

Human Resource Management

302

(40)

Inside Look: Can Rob Get a Job?

304

(1)

Introduction

305

(1)

The Tour Sports Industry

305

(4)

Human Resources in Sports Organizations

309

(3)

The Importance of Human Resource Management

311

(1)

Human Resource Management Systems and Planning

312

(5)

Job Analysis: Assessing Current Capabilities

313

(1)

Position Description

314

(3)

Staffing

317

(6)

Recruiting New Employees

317

(4)

The Selection Process

321

(2)

Training and Development

323

(3)

Selecting the Most Appropriate Instructional Approaches

324

(1)

The Fundamentals of Effective Learning

325

(1)

Performance Evaluation

326

(3)

Performance Evaluation Formats

327

(1)

Performance Evaluation and Equal Employment Opportunity

328

(1)

Compensation

329

(2)

Base Pay

329

(1)

Performance-Based Pay

330

(1)

Benefits and Other Non financial Compensation

331

(1)

Employee Wellness

331

(3)

Safety and Government

333

(1)

Alcohol and Substance Abuse

333

(1)

A Wellness Approach to Employee Health

334

(1)

Employee Relations

334

(8)

Unions and Collective Bargaining

335

(1)

Sexual Harassment

335

(1)

American with Disabilities Act

336

(1)

The Family and Medical Leave Act

336

(1)

Title IX

337

(5)

Managing Change in Collegiate Athletics

342

(33)

Inside Look: In the Wake of the Oneida

344

(1)

Introduction

345

(1)

The Challenge of Change in Collegiate Athletics

346

(7)

The Intercollegiate Athletic System

348

(2)

Understanding Change in Sports Organizations

350

(2)

Categories of Change in Collegiate Athletics

352

(1)

The Domino Effect of Change

352

(1)

Identifying the Change

353

(3)

Developing the Vision

353

(1)

Force Field Analysis

354

(2)

Implementing the Change Process

356

(11)

Unfreezing-Reducing the Resistance to Change

357

(5)

The Actual Change

362

(2)

Refreezing/Rearchitecting

364

(3)

Managing Continuous Change

367

(8)

The ``Calm Waters'' versus ``White-Water Rapids'' Metaphors

367

(1)

Thriving on Chaos: The Innovative Organization

368

(1)

The Learning Organization

369

(6)

Index

375

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Managing Sports Organizations : Responsibility for Performance

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Table of Contents

Supplemental Materials