Ministry of Hospital Chaplains: Patient

Evaluating the success of hospital chaplaincy has been a difficult task, but finally an effective approach has been developed. Ministry of Hospital Chaplains presents the Patient Satisfaction Instrument for Pastoral Care (PSI) which measures the quality and character of spiritual care and can contribute to the establishment of professional norms. to find out whether specific changes in pastoral practices lead to increased satisfaction among patients, this test can be used periodically. As you will see, this allows managers and department heads to identify and monitor specific functions and areas in which improvement is needed.

Preface

xi

Introduction

1

(2)

A Perspective on Patient Satisfaction

3

(6)

Background on the Patient Satisfaction Instrument and the Current Data Bank

9

(4)

How Can the Results Be Maximized?

13

(6)

Patient Satisfaction with the Ministry of Hospital Chaplains

19

(20)

Characteristics of Pastoral Care That Contribute to Better Patient Outcomes (from the Patients' Viewpoint)

39

(8)

What Have We Learned?

47

(6)

So What? Implications for Hospital Pastoral Care

53

(4)

How Can You Use the PSI?

57

(2)

Appendix: Weighted Mean Scores

59

(4)

Index

63

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Ministry of Hospital Chaplains: Patient Satisfaction

Summary

Table of Contents

Supplemental Materials