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Moments of Truth

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Moments of Truth by Carlzon, Jan, 9780060915803
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780060915803 | 0060915803
  • Cover: Paperback
  • Copyright: 4/19/2010
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customerdriven economy.

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