More Process Patterns: Delivering Large-Scale Systems Using Object Technology

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ISBN: 9780521652629 | 0521652626
Cover: Hardcover
Copyright: 1/13/1999

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With his new book, More Process Patterns, Scott Ambler picks up where Process Patterns left off. In this book, the author presents process patterns for the second half of the development lifecycle. He covers the Deliver phase and the Maintain and Support phase of large-scale, object-oriented system development. Each presented pattern is based upon proven, real-world techniques and is geared toward medium to large-size organizations who need to develop software internally to support their main line of business. The book covers major management issues, such as people and risk management, and quality assurance. Developers and project managers who have just taken their first OO development course will find this book essential. It takes the true needs of software development and delivery into consideration, including cross-project, maintenance, operations, and support issues. This book uses the Unified Modeling Language (UML).

Illustrations

xxi

(4)

Abbreviations

xxv

(4)

Foreword

xxix

(2)

Preface

xxxi

Chapter 1 Introduction to More Process Patterns

(40)

1.1 Exploring Object-Oriented Myths

(1)

1.2 What Is a Process Pattern?

(2)

1.3 Types of Process Patterns

(1)

1.4 The Object-Oriented Software Process

(3)

1.5 Serial in the Large

(3)

1.5.1 Initiate

(1)

1.5.2 Construct

(1)

1.5.3 Deliver

(1)

1.5.4 Maintain and Support

(1)

1.6 Iterative in the Small

(2)

1.6.1 Initiate

(1)

1.6.2 Define and Validate Initial Requirements

(1)

1.6.3 Define Initial Management Documents

(1)

1.6.4 Justify the Project

(1)

1.6.5 Define the Project Infrastructure

(1)

1.7 Construct

(4)

1.7.1 Model

(1)

1.7.2 Program

(2)

1.7.3 Generalize

(1)

1.7.4 Test in the Small

(1)

1.8 Deliver

(2)

1.8.1 Test in the Large

(1)

1.8.2 Rework

(1)

1.8.3 Release

(1)

1.8.4 Assess

(1)

1.9 Maintain and Support

(1)

1.9.1 Support the Application

(1)

1.9.2 Identify Defects and Enhancements

(1)

1.10 Delivering Incremental Releases Over Time

(2)

1.11 Incremental vs. Parallel Development

(1)

1.12 With a Little Bit of Glue to Hold It All Together

(2)

1.13 Quality Assurance

(1)

1.14 Project Management

(1)

1.15 People Management

(1)

1.16 Risk Management

(1)

1.17 Reuse Management

(1)

1.18 Training and Education

(1)

1.19 Metrics Management

(2)

1.20 Deliverable Management

(1)

1.21 Infrastructure Management

(1)

1.22 The Advantages and Disadvantages of the OOSP

(1)

1.23 Toward a Mature Object-Oriented Software Process: The SEI CMM

(2)

1.24 The Five CMM Maturity Levels

(1)

1.25 How the Rest of This Book Is Organized

(4)

1.26 What You have Learned in This Chapter

(1)

1.27 References and Recommended Reading

(3)

Part 1 Deliver

(106)

Chapter 2 The Deliver Phase

(16)

2.1 Initial Context: Entry Conditions to the Deliver Phase

(1)

2.2 Solution: How Work Generally Proceeds During the Deliver Phase

(3)

2.3 Solution: Project Tasks

(6)

2.3.1 Managing the Deliver Phase

(1)

2.3.2 People Management

(1)

2.3.3 Potential Risks During the Deliver Phase

(3)

2.3.4 Training and Education Issues

(1)

2.4 Resulting Context: Exit Conditions from the Deliver Phase

(1)

2.5 Secrets of Success

(1)

2.6 Process Checklist

(1)

2.6 What You Have Learned in This Chapter

(1)

2.7 References and Recommended Reading

(1)

Chapter 3 The Test in the Large Stage

(24)

3.1 Initial Context: Entry Conditions for Testing in the Large

(1)

3.2 Solution: Testing in the Large

(13)

3.2.1 Accepting the Master Test/QA Plan

(2)

3.2.2 Recording Defects

(1)

3.2.3 Regression Testing

(1)

3.2.4 System Testing

(4)

3.2.5 User Testing

(4)

3.3 Solution: Project Tasks

(4)

3.3.1 Managing the Test in the Large Stage

(1)

3.3.2 Training and Education

(1)

3.3.3 People Management

(1)

3.3.4 Quality Assurance

(1)

3.3.5 Potential Risks While Testing in the Large

(1)

3.3.6 Opportunities for Reuse

(1)

3.3.7 Metrics

(2)

3.4 Resulting Context: Exit Conditions for Testing in the Large

(1)

3.5 Secrets of Success

(2)

3.6 Process Checklist

(1)

3.7 What You Have Learned in this Chapter

(1)

3.8 References and Recommended Reading

(2)

Chapter 4 The Rework Stage

(14)

4.1 Initial Context: Entry Conditions for Reworking Your Application

(1)

4.2 Solution: Reworking Your Application

(5)

4.2.1 Prioritizing Defects

(1)

4.2.2 Fixing Defects

(3)

4.3 Solution: Project Tasks

(3)

4.3.1 Managing the Rework Stage

(1)

4.3.2 People Management

(1)

4.3.3 Quality Assurance

(1)

4.3.4 Potential Risks While Reworking Your Application

(1)

4.3.5 Opportunities for Reuse

(1)

4.3.6 Metrics

(1)

4.4 Resulting Context: Exit Conditions for Reworking Your Application

(1)

4.5 Secrets of Success

(1)

4.6 Process Checklist

(1)

4.7 What You Have Learned in This Chapter

(1)

4.8 References and Recommended Reading

(1)

Chapter 5 The Release Stage

(28)

5.1 Initial Context: Entry Conditions for Releasing Your Application

(1)

5.2 Solution: Releasing Your Application

(16)

5.2.1 Preparing for Release

100

(8)

5.2.2 Releasing the Application to Operations and Support

108

(4)

5.2.3 Releasing the Application to the User Community

112

(3)

5.3 Solution: Project Tasks

115

(6)

5.3.1 Managing the Release Stage

116

(1)

5.3.2 People Management

117

(1)

5.3.3 Training and Education

118

(1)

5.3.4 Quality Assurance

118

(1)

5.3.5 Potential Risks While Releasing Your Application

119

(1)

5.3.6 Opportunities for Reuse

119

(1)

5.3.7 Metrics

120

(1)

5.4 Resulting Context: Exit Conditions for Releasing Your Application

121

(1)

5.5 Secrets of Success

122

(1)

5.6 Process Checklist

122

(2)

5.7 What You Have Learned in This Chapter

124

(1)

5.8 References and Recommended Reading

124

(1)

Chapter 6 The Assess Stage

125

(22)

6.1 Initial Context: Entry Conditions for Assessing Your Efforts

126

(2)

6.2 Solution: Assessing Your Efforts

128

(10)

6.2.1 Assessing the Project and the Project Team

130

(6)

6.2.2 Documenting the Assessment

136

(2)

6.3 Solution: Project Tasks

138

(3)

6.3.1 Managing the Assess Stage

138

(1)

6.3.2 People Management

139

(1)

6.3.3 Quality Assurance

139

(1)

6.3.4 Potential Risks While Assessing Your Efforts

139

(1)

6.3.5 Opportunities for Reuse

140

(1)

6.3.6 Metrics

141

(1)

6.4 Resulting Context: Exit Conditions for Assessing Your Efforts

141

(1)

6.5 Secrets of Success

142

(1)

6.6 Process Checklist

143

(1)

6.7 What You Have Learned in This Chapter

144

(1)

6.8 References and Recommended Reading

144

(3)

Part 2 Maintain and Support

147

(52)

Chapter 7 The Maintain and Support Phase

149

(14)

7.1 Initial Context: Entry Conditions to the Maintain and Support Phase

153

(1)

7.2 Solution: How Work Generally Proceeds During the Maintain and Support Phase

154

(1)

7.3 Solution: Project Tasks

155

(3)

7.3.1 Managing the Maintain and Support Phase

156

(1)

7.3.2 People Management

156

(1)

7.3.3 Potential Risks During the Maintain and Support Phase

156

(2)

7.3.4 Training and Education Issues

158

(1)

7.4 Resulting Context: Exit Conditions from the Maintain and Support Phase

158

(1)

7.5 Secrets of Success

159

(1)

7.6 Process Checklist

160

(1)

7.7 What You Have Learned in This Chapter

160

(1)

7.8 References and Recommended Reading

161

(2)

Chapter 8 The Support Stage

163

(22)

8.1 Initial Context: Entry Conditions for Supporting Your Application

164

(1)

8.2 Solution: Supporting Your Application

165

(8)

8.2.1 Responding to Support Requests

165

(1)

8.2.2 Determining a Resolution

166

(5)

8.2.3 Resolving the Issue

171

(2)

8.3 Solution: Project Tasks

173

(8)

8.3.1 Managing the Support Stage

173

(4)

8.3.2 People Management

177

(1)

8.3.3 Training and Education

178

(1)

8.3.4 Quality Assurance

178

(1)

8.3.4 Potential Risks While Supporting Your Application

179

(1)

8.3.5 Opportunities for Reuse

179

(1)

8.3.6 Metrics

180

(1)

8.4 Resulting Context: Exit Conditions for Supporting Your Application

181

(1)

8.5 Secrets of Success

181

(1)

8.6 Process Checklist

182

(1)

8.7 What You Have Learned in This Chapter

183

(1)

8.8 References and Recommended Reading

183

(2)

Chapter 9 The Identify Defects and Enhancements Stage

185

(14)

9.1 Initial Context: Entry Conditions for Identification of Defects and Enhancements

186

(1)

9.2 Solution: Identifying Defects and Enhancements

187

(5)

9.2.1 Analyzing Software Change Requests (SCRs)

188

(1)

9.2.2 Prioritizing Maintenance Changes

189

(1)

9.2.3 Allocating Maintenance Changes to Configuration Items

190

(2)

9.3 Solution: Project Tasks

192

(3)

9.3.1 Managing the Identify Defects and Enhancements Stage

192

(1)

9.3.2 People Management

192

(1)

9.3.3 Training and Education

193

(1)

9.3.4 Quality Assurance

193

(1)

9.3.5 Potential Risks While Identifying Defects and Enhancements

193

(1)

9.3.6 Opportunities for Reuse

194

(1)

9.3.7 Metrics

194

(1)

9.4 Resulting Context: Exit Conditions for Identification of Defects and Enhancements

195

(1)

9.5 Secrets of Success

195

(1)

9.6 Process Checklist

196

(1)

9.7 What You Have Learned in This Chapter

197

(1)

9.8 References and Recommended Reading

197

(2)

Part 3 Tying Up Loose Ends

199

(130)

Chapter 10 The Project and Cross-Project Tasks of the OOSP

201

(80)

10.1 Managing Projects

201

(7)

10.1.1 The Mechanics of Project Management

203

(1)

10.1.2 Milestones

204

(2)

10.1.3 Secrets of Success

206

(2)

10.2 People Management

208

(7)

10.2.1 Working Together

208

(1)

10.2.2 Reward Systems

209

(1)

10.2.3 Politics, Power Struggles, and Other Realities

210

(2)

10.2.4 Staffing an Object-Oriented Project

212

(2)

10.2.5 Secrets of Success

214

(1)

10.3 Training and Education

215

(12)

10.3.1 The Expected Lifespan of Skills

216

(1)

10.3.2 Getting People Started with Objects

217

(5)

10.3.3 Successful Approaches to Classroom Training and Education

222

(1)

10.3.4 Successful Approaches to Mentoring

223

(1)

10.3.5 Secrets of Success

224

(3)

10.4 Quality Assurance

227

(6)

10.4.1 Quality Assurance Throughout Your Project

228

(2)

10.4.2 A Few Words About ISO 9000

230

(1)

10.4.3 Secrets of Success

231

(2)

10.5 Risk Management

233

(9)

10.5.1 The Sources of Risk

234

(2)

10.5.2 The Risk Management Process Pattern

236

(2)

10.5.3 Potential Risks Throughout Your Project

238

(1)

10.5.4 Secrets of Success

238

(4)

10.6 Reuse Management

242

(18)

10.6.1 Types of Reuse

244

(8)

10.6.2 Reuse Throughout Your Project

252

(1)

10.6.3 The Reuse Capability Model

252

(1)

10.6.4 Reuse Tools

252

(5)

10.6.5 Secrets of Success

257

(3)

10.7 Metrics Management

260

(8)

10.7.1 Why Should You Collect Metrics?

260

(1)

10.7.2 Collecting Metrics Throughout Your Project

261

(1)

10.7.3 Metrics Categories

261

(1)

10.7.4 Metrics Applicable to the Entire OOSP

261

(2)

10.7.5 Establishing a Metrics Program

263

(3)

10.7.6 Secrets of Success

266

(2)

10.8 Managing Deliverables

268

(5)

10.8.1 Software Configuration Management

268

(1)

10.8.2 The Qualities of Good Deliverables

268

(1)

10.8.3 Deliverables Throughout Your Project

269

(3)

10.8.4 Secrets of Success

272

(1)

10.9 Managing Infrastructure

273

(3)

10.9.1 Infrastructure Throughout Your Project

274

(1)

10.9.2 Secrets of Success

274

(2)

10.10 What You Have Learned in This Chapter

276

(1)

10.11 References and Recommended Reading

276

(5)

Chapter 11 Introducing the OOSP into Your Organization

281

(48)

11.1 The Capability Maturity Model (CMM)

283

(4)

11.1.1 The Five CMM Maturity Levels

284

(3)

11.1.2 Understanding the Key Process Areas (KPAs)

287

(1)

11.1.3 Mapping the Key Process Areas to Our OOSP

287

(1)

11.1.4 A Potential Schedule for Introducing Process Patterns Into Your Organization

287

(1)

11.2 Introducing Process Patterns Into Your Organization

287

(27)

11.2.1 Initiate--Getting Your Process Improvement Program Started

291

(5)

11.2.2 Diagnose--Assess Your Situation and Identify Your Goals

296

(3)

11.2.3 Establish--Organizing Your Process Improvement Program

299

(6)

11.2.4 Act--Defining Process Processing for Your Organization

305

(6)

11.2.5 Act--Implementing Processes

311

(1)

11.2.6 Leverage--Assess and Iterate

312

(2)

11.3 Rethinking Your Organizational Structure

314

(5)

11.4 Secrets of Success

319

(6)

11.5 What You Have Learned in This Chapter

325

(1)

11.6 References and Recommended Reading

325

(4)

Glossary

329

(32)

Index

361

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More Process Patterns: Delivering Large-Scale Systems Using Object Technology

Summary

Table of Contents

Supplemental Materials