The New ebay The Official Guide to Buying, Selling, Running a Profitable Business

Written by an eBay insider with more than ten years of experience with the company, The New eBay guides you through the very basics to the more complicated—from a brief history of eBay itself to simple site navigation to every complexity of buying and selling. Whether you just want to earn a few dollars on the side or turn your hobby into a full-time business, this book explains it all.

Written in clear, user-friendly language backed by simple step-by-step instructions and helpful screen grabs from the site, the book covers everything first-timers need to know and all the secrets experienced sellers wish they knew.

• The first complete official guide for eBay Australia written by a company insider
• Covers such topics as finding items and bidding on them, pricing and listing items for sale, accepting payments, tracking sales, logistics, customer service, and more

Perfect for every eBay user, from part-timers to serious sellers who want to build a profitable business, The New eBay is the ideal guide for anyone who wants to get the most out of the world's most popular shopping and selling site.

Todd Alexander has been working for eBay for over 10 years and is currently the Director of Onsite Search. Through his workshops and his best-selling pocket guides, he has trained tens of thousands of people throughout the Asia–Pacific region to get the most out of eBay.

Chapters

INTRODUCTION

1 – Introduction

• What is eBay?
• A brief history of eBay
• The growth of online

2 – Staying Safe Online and On eBay

3 – Registration & Rules

• How to register
• eBay’s privacy policy
• Rules & regulations

PART 1: BUYING

4 – Finding Items to Buy

• How to search
• How to browse
• What information to look for
• How to customise your experience
• Finding items from overseas

5 – How to Purchase

• Bidding
• Buy it now
• Best offer
• Communicating with sellers

6 – Paying For Items

• eBay’s Checkout
• Paying with PayPal
• Paying with credit card
• Paying with Paymate
• Paying via bank transfer

7 – After you Purchase

• What to expect
• Keeping track of purchases
• Leaving feedback
• Trouble shooting
• Dispute resolution
• PayPal buyer protection

PART 2: SELLING

8 – Listing Items for Sale

• What to Sell
• Conducting Research
• How to List
• eBay’s Fees

9 – Accepting Payments

• PayPal
• Other payment methods

10 – How to Post Items

• Calculating postage
• Ensuring your item is received
• Local pick-up

11 – During & After The Sale

• Communicating with buyers
• Keeping track of your sales
• Dispute resolution

PART 3: OPERATING A BUSINESS ON EBAY

12 – Advanced Selling

• Taking your sales to the next level
• What to sell professionally
• Business selling tools including Magento
• Selling internationally
• Logistics
• Customer service

13 – Business Growth Plan

                Index

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.