The Nonprofit Handbook Management

The 2002 Supplement includes: A revised chapter on Contingency and Emergency Public Affairs.New chapters on such topics as Making your Data Collection Meaningful, Sales for Non-Profits, Strategic Leadership of Volunteer Organizations in an International Context, and Organizational Culture and Not-for-Profit Organizations.

Tracy Daniel Connors is President of the BelleAire Institute, a management communications and publishing organization. He is also the editor of The Nonprofit Management Handbook: Operating Policies and Procedures, The Nonprofit Organization Handbook, and Financial Management for Nonprofit Organizations.

Part I Effectiveness

1

(384)

Valid purpose continually adjusted to surroundings and context to accomplish the customer-focused mission ... includes:

Management Environment

Examines the organization's strategy development process, including strategic objectives, action plans, and related human resource plans that strengthen organizational performance and self-sustaining position.

Developing the organization's strategy deployment process, including key short-term and longer-term action plans.

Customer, Client, and Public Service Focus

Determining and targeting customer, client groups, and/or market segments.

Determining and projecting key client/customer requirements and their relative importance/value to customers in terms of marketing, service planning, and delivery.

Determining customer satisfaction and building relationships, including processes, measurements, and data used to determine client satisfaction and how to incorporate this information into strategic decision making.

Public Service Provider (Business) Results

Determining and influencing current levels and trends of customer/client satisfaction and key measures and/or indicators of service performance.

Management Environment

The Self-Renewing Organization

3

(43)

Tracy Daniel Connors

Management Context of Nonprofit Organizations in the New Millennium: Diversity, Quality, Technology, Global Environment, and Ethics

46

(19)

Joseph E. Champoux

Change Leadership or Change Management?

65

(19)

Jon Van Til

David A. Pettrone Swalve

A Hundred-Year Horizon: Considering Sustainable Development in the Nonprofit Sector

84

(11)

Keith Seel

Lessons in Strategic Plan Implementation

95

(13)

Marci Bernstein Lu

Christine Lucas

Valerie Raines

John A. Yankey

Effective Operating and Management Strategies

Governance Framework for Collaborations and Mergers

108

(20)

Suzanne C. Feeney

Marketing & Communications

Marketing

128

(34)

Eugene M. Johnson

M. Venkatesan

Management Implications and Opportunities of Global Communications: ``Hakken-Kraks Howl'' and Global Dot Com: Storm, Norm, Form

162

(16)

Janet Poley

Distance Learning for Nonprofit Organizations: Getting Started

178

(21)

Janet Poley

Internet Strategy for Nonprofits

199

(24)

Marlene Fox-McIntyre

Nonprofit Success on the Internet: Creating an Effective Online Presence

223

(21)

Michael Stein

Strategic Media Relations

244

(7)

Eileen M. Wirth

Contingency and Emergency Public Affairs

251

(16)

Richard L. Thompson

Information Management

Strategic Planning for Information Systems

267

(23)

E. Brian Peach

Richie Platt

Technology

Emergent Technology and the Nonprofit Organization

290

(12)

Elizabeth Power

Adam C. Hart Jr.

Building a Knowledge Marketplace: Best Practices to Create Learning Value in Cyberspace

302

(17)

Janet Poley

Technology and Strategy for Organizational Effectiveness

319

(29)

Marc S. Osten

Public Service Provider Results

Managing Organizational Growth

348

(37)

Carolyn J. Curran

Part II Efficiency

385

(192)

Perform well and economically, with reduced waste of time, energy, and materials through efficient resource development, process improvement, and resource conservation ... includes:

Process Management

Developing and delivering services that meet changing client/market requirements.

Incorporating new technology into services and systems that improve customer satisfaction and/or efficiency.

Assessing, designing, and improving processes that maximize quality, transfer of learning, cost control, productivity, and other efficiency/effectiveness factors.

Information and Analysis

Designing and installing performance measurement systems that help leaders understand, align, and improve organizational performance at all levels and throughout the organization.

Selecting measures and indicators that track organizational performance.

Linking results of organizational-level analysis to client services delivery and other public service goals.

Revenue Generation

Fund-Raising Management

386

(46)

James M. Greenfield

Nonprofit Organizations as Entrepreneurs

432

(11)

Ruthie G. Reynolds

Commercial Ventures: Opportunities and Risks for Nonprofit Organizations

443

(29)

Keith Seel

Financial Management

Accounting

472

(26)

Richard F. Larkin

Budgeting Considerations

498

(25)

Ruthie G. Reynolds

Unrelated Business Income

523

(54)

Jody Blazek

Part III Evolutionary Environment

577

(345)

Creating and sustaining an organizational environment able to adapt to changing conditions, manage change effectively, transition to new states, and turn in new directions---in short, to constantly evolve ... includes:

Leadership

Setting, communicating, and deploying organizational values and expectations.

How senior leaders use organizational performance to improve effectiveness throughout the organization.

Human Resource Focus

Encouraging and motivating staff and volunteers to develop and use their full potential.

Designing, organizing, and managing jobs and services to enhance cooperation, collaboration, individual initiative, innovation, and flexibility.

Staff and volunteer performance management approaches that support high performance.

Recruiting, orienting, and training staff and volunteers using key performance requirements, diversity, and fair work practices.

Education and training approaches that achieve organizational objectives; build staff/volunteer knowledge, skills, and capabilities; and contribute to improved performance.

Creating and sustaining an organizational environment that contributes to the well-being, satisfaction, and motivation of all staff and volunteers.

Values

Ethics and Values in the Nonprofit Organization

579

(31)

Milena M. Meneghetti

Keith Seel

Leadership

Leadership and the Self-Renewing Organization

610

(14)

Joseph E. Champoux

Shared Leadership: Relationship Management to Improve Nonprofit Organization Effectiveness

624

(18)

Craig L. Pearce

Monica L. Perry

Henry P. Sims Jr.

Governance---Creating Capable Leadership in the Nonprofit Sector

642

(21)

Keith Seel

M. Michelle Regel

Milena M. Meneghetti

Self-Managed Teams in the Self-Renewing Organization

663

(21)

Henry P. Sims Jr.

Charles C. Manz

Human Resource Development and Management Board of Directors

Board of Directors: Strategic Vision

684

(21)

Jeffrey L. Brudney

Strategic Education Planning: An Executive Leadership Tool

705

(11)

Suzanne J. Lulewicz

Coping with Change: A Primer for Developing Human Resources

716

(10)

Elizabeth Power

Professional Staff

Employment-Related Benefits

726

(25)

Sally A. Zinno

Corps of Volunteers

Volunteer Management

751

(34)

Jeanne H. Bradner

Policies for Volunteer Programs

785

(30)

Linda L. Graff

Risk Management in Volunteer Programs

815

(19)

Linda L. Graff

Episodic Volunteering

834

(18)

Nancy Macduff

Volunteer Screening

852

(26)

Linda L. Graff

Volunteer and Staff Relations

878

(15)

Nancy Macduff

Legal & Regulatory

Law and Taxation

893

(29)

Bruce R. Hopkins

Index

922

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The Nonprofit Handbook Management

Summary

Author Biography

Table of Contents

Supplemental Materials