Nurse Management Demystified

Clueless? Feel Like a Dummy? Get Demystified!This new addition to the Demystified series offers practical,easy-to-understand management advice, whether you're a nursing student,nurse, or another type of medical facility administrator facedwith the challenge of managing and motivating a staff.

Irene Mceachen, RN was formerly vice president of nursing at Beth Israel Medical Center.

Jim Keogh is on the faculty of Columbia University and is the coauthor of Microbiology Demystified and Pharmacology Demystified.

Introduction

ix

The Evolving Healthcare Delivery System

1

(20)

Rules and Regulations in the Healthcare System

2

(1)

Publicly Operated vs. Privately Operated Healthcare Facilities

3

(1)

Organizational Structure of a Healthcare Facility

4

(1)

Challenges Facing Hospitals

5

(7)

Challenges Facing Long-Term Care Facilities

12

(1)

Challenges Facing Residential Care Facilities

12

(1)

Challenges Facing Ambulatory Care Centers

13

(1)

Challenges Facing Home Healthcare Agencies

13

(1)

Challenges Facing Managed Care Organizations

13

(1)

Challenges Facing Preferred Provider Organizations

14

(1)

Work Rules and Unions

15

(3)

Quiz

18

(3)

Nursing Leadership and Management

21

(18)

Nurse Management: A Look Back

22

(1)

Nurse Manager Roles and Management Styles

23

(8)

Nursing Leadership

31

(2)

Standards of Practice of Professional Performance

33

(2)

Emotional Intelligence

35

(1)

Quiz

36

(3)

Nursing Care Delivery Models and Staffing

39

(24)

What Is a Nursing Care Delivery Model?

40

(5)

Staffing

45

(10)

Union and Union Contracts

55

(4)

Quiz

59

(4)

Delegation and Supervision

63

(20)

Crunch Time---The Pressure to Do More with Fewer Staff

64

(1)

What Is Delegation?

65

(5)

What Is Supervision?

70

(10)

Quiz

80

(3)

Effective Communication and Conflict Resolution

83

(16)

The Art of Communication

84

(6)

Conflict Resolution

90

(6)

Quiz

96

(3)

Policy

99

(14)

What Is a Policy

100

(1)

Creating a Policy

100

(1)

Work Rules and Policy

101

(1)

When a Policy Is Not a Policy

102

(1)

Enforcing Policy

103

(5)

Policy and Power

108

(2)

Quiz

110

(3)

Legal Issues

113

(16)

Legal Environment

113

(8)

Legally Prepared

121

(1)

Nurse Practice Acts

122

(1)

Exposure to Legal Claims

123

(1)

Living Wills and Durable Power of Attorney

124

(1)

Health Insurance Portability and Accountability Act

125

(1)

Medical Orders

125

(1)

Personnel Law

126

(1)

Quiz

127

(2)

Healthcare Economics

129

(16)

Basic Economics

130

(2)

The Development of the Unique U.S. Healthcare Economy

132

(3)

The Business of Healthcare

135

(2)

Nurse Managers and Healthcare Economics

137

(5)

Quiz

142

(3)

Budget Planning and Financial Management

145

(16)

Financial Structure of a Healthcare Facility

146

(6)

The Nurse Manager's Fiscal Responsibilities

152

(7)

Quiz

159

(2)

Unions, Management, and Employee Relations

161

(16)

The Changing Labor Environment

162

(2)

Provoking Unionization

164

(1)

Unionizing

165

(1)

Pros and Cons of a Union

166

(2)

Collective Bargaining

168

(1)

Negotiating

169

(1)

The Collective Bargaining Agreement

170

(1)

On Strike

171

(1)

Contract Signing

172

(1)

The Workplace Changes

172

(1)

Discipline, Suspension, and Terminations

173

(1)

Quiz

174

(3)

Time Management

177

(12)

How Do You Use Your Time?

178

(1)

It's a Matter of Time

179

(1)

Schedules

179

(4)

Time Wasters

183

(1)

Productive Meetings

183

(4)

Quiz

187

(2)

Nursing Informatics and Measurement

189

(20)

What Is Informatics?

190

(1)

What Is Measurement?

190

(2)

Electronic Informatics and Measurement

192

(1)

Nursing Informatics

192

(2)

Electronic Medical Record

194

(2)

Technology 101

196

(5)

Nursing Informatics Applications in Home Healthcare

201

(1)

The Informatics Team

202

(4)

Quiz

206

(3)

Risk Management

209

(16)

What Is Risk Management?

209

(2)

Managing Risk

211

(3)

The Incident Report

214

(2)

Common Risk Exposures

216

(1)

The Risk Management Department

217

(1)

The Nurse Manager and Managing Risk

217

(5)

Quiz

222

(3)

Managing Scarce Resources

225

(14)

What Is a Scarce Resource?

226

(3)

Causes of Scarce Resources

229

(2)

Managing Scarce Resources Using Technology

231

(1)

Managing Scarce Resources Through Better Organization

232

(3)

Strategies for Managing Scarce Nonhuman Resources

235

(1)

Quiz

236

(3)

Answers

239

(6)

Index

245

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Nurse Management Demystified

Summary

Author Biography

Table of Contents

Supplemental Materials