Operations Management

The Eleventh Edition of Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for 'doing Operations' than any other.

1. Introduction to Operations Management

2. Competitiveness, Strategy, and Productivity

3. Forecasting

4. Product and Service Design

Supplement: Reliability

5. Strategic Capacity Planning for Products and Services

Supplement: Decision Theory

6. Process Selection and Facilities Layout

7. Work Design and Measurement

Supplement: Learning Curves

8. Location Planning and Analysis

Supplement: The Transportation Model

9. Management of Quality

10. Quality Control

Supplement: Acceptance Sampling

11. Aggregate Planning and Master Scheduling

12. MRP and ERP

13. Inventory Management

14. JIT and Lean Operations

Supplement: Maintenance

15. Supply Chain Management

16. Scheduling

17. Project Management

18. Management of Waiting Lines

19. Linear Programming

Appendix A Answers to Selected Problems

Appendix B Tables

Appendix C Working with the Normal Distribution

Company Index

Subject Index

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!