1. Introduction to Operations Management 2. Competitiveness, Strategy, and Productivity 3. Forecasting 4. Product and Service Design SUPPLEMENT TO CHAPTER 4: Reliability 5. Strategic Capacity Planning for Products and Services SUPPLEMENT TO CHAPTER 5: Decision Theory 6. Process Selection and Facility Layout 7. Work Design and Measurement SUPPLEMENT TO CHAPTER 7: Learning Curves 8. Location Planning and Analysis 9. Management of Quality 10. Quality Control 11. Aggregate Planning and Master Scheduling 12. MRP and ERP 13. Inventory Management 14. JIT and Lean Operations SUPPLEMENT TO CHAPTER 14: Maintenance 15. Supply Chain Management 16. Scheduling 17. Project Management 18. Management of Waiting Lines 19. Linear Programming 1. Appendix A: Answers to Selected Problems 2. Appendix B: Tables 3. Appendix C: Working with the Normal Distribution 4. Photo Credits 5. Company Index 6. Subject Index
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