Operations Management

These texts provide students with a state-of-the-art overview of operations management. The goal of these texts is to show the fundamental principles of operations and how they relate to making a firm more competitive. Both books include the identical core chapters 1-17, but the hardbound book IM 6/e also includes six quantitative modules. These modules are not included in the paperback version.

PART ONE INTRODUCTION TO OPERATIONS MANAGEMENT

Operations and Productivity

1

(28)

Operations Strategy for Competitive Advantage

29

(24)

Operations in a Global Environment

53

(22)

Forecasting

75

(54)

PART TWO DESIGNING OPERATIONS

Design of Goods and Services

129

(38)

Managing Quality

167

(64)

Statistical Process Control

197

(34)

Process Strategy and Capacity Planning

231

(68)

Operations Technology, the Internet, and ERP

279

(20)

Location Strategies

299

(34)

Layout Strategy

333

(46)

Human Resources and Job Design

379

(52)

Work Measurement

407

(24)

PART THREE MANAGING OPERATIONS

Supply-Chain Management

431

(40)

E-commerce and Operations Management

457

(14)

Inventory Management

471

(66)

Just-in-Time Systems

515

(22)

Aggregate Planning

537

(34)

Material Requirements Planning (MRP)

571

(42)

Short-Term Scheduling

613

(42)

Project Management

655

(42)

Maintenance and Reliability

697

(20)

PART FOUR QUANTITATIVE MODULES

Decision-Making Tools

717

(22)

Linear Programming

739

(36)

Transportation Models

775

(26)

Waiting-Line Models

801

(32)

Learning Curves

833

(16)

Simulation

849

Appendices

A1

Indices

I1

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Operations Management

Summary

Table of Contents

Supplemental Materials