Operations Management: Multimedia Version

Known for its contemporary and comprehensive coverage the thrust of the revision reflects changes resulting from advances in new computer and information technologies. The multimedia version provides a wide array of interactive elements such as video clips, animations, simulations, and much more.

Part I The Strategy of Productive Systems

1

(182)

Introduction to Operations and Competitiveness

3

(26)

Operations Strategy

29

(46)

Operational Decision-Making Tools: Decision Analysis

53

(22)

Quality Management

75

(56)

Statistical Quality Control

131

(52)

Part II Designing Productive Systems

183

(262)

Product and Service Design

185

(46)

Process Planning, Analysis, and Reengineering

231

(48)

Facility Layout

279

(42)

Human Resourcs in Operations Management

321

(50)

Supply Chain Management

371

(74)

Operational Decision-Making Tools: The Transportation Method

423

(22)

Part III Operating Productive Systems

445

(414)

Forcasting

447

(68)

Capacity Planning and Aggregate Production Planning

515

(70)

Operational Decision-Making Tools: Linear Programming

553

(32)

Inventory Management

585

(68)

Operational Decision-Making Tools: Simulation

629

(24)

Material Requirements Planning

653

(46)

Scheduling

699

(36)

Just-in-Time Systems

735

(32)

Waiting Line Models for Service Improvement

767

(40)

Project Management

807

(52)

Epilogue

859

(2)

Appendix A

861

(1)

Solutions To Selected Odd-Numbered Problems

862

Index

I-1

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Operations Management: Multimedia Version

Summary

Table of Contents

Supplemental Materials