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Organization Development and Change

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Preface	p. xvii
General Introduction to Organization Development	p. 1
Overview of Organization Development	p. 21
The Nature of Planned Change	p. 22
The Organization Development Practitioner	p. 44
The Process of Organization Development	p. 71
Entering and Contracting	p. 72
Diagnosing Organizations	p. 82
Diagnosing Groups and Jobs	p. 98
Collecting and Analyzing Diagnostic Information	p. 112
Feeding Back Diagnostic Information	p. 130
Designing Interventions	p. 142
Leading and Managing Change	p. 154
Evaluating and Institutionalizing Organization Development Interventions	p. 174
Human Process Interventions	p. 215
Interpersonal and Group Process Approaches	p. 216
Technostructural Interventions	p. 279
Restructuring Organizations	p. 280
Employee Involvement	p. 313
Work Design	p. 343
Human Resources Management Interventions	p. 379
Performance Management	p. 380
Developing and Assisting Members	p. 412
Strategic Interventions	p. 469
Organization and Environment Relationships	p. 470
Organization Transformation	p. 498
Special Applications of Organization Development	p. 553
Organization Development in Global Settings	p. 554
Organization Development in Health Care, School Systems, and the Public Sector	p. 588
Future Directions in Organization Development	p. 613
Glossary	p. 669
Name Index	p. 679
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