Patient-Provider Communications: Caring to Listen

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ISBN: 9780763761691 | 0763761699
Cover: Paperback
Copyright: 10/9/2009

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This text offers specific patient communication for advanced practice nurses. Role-plays for different clinical situations, with varying patient populations provide a bridge for implementing communication strategies in the clinical setting. Each chapter gives a brief synopsis of current communication theories that relate to the topic and which drive communication strategies with patients. Communication and Journaling exercises are included at the end of each chapter! Accompanied by PowerPoint Slides

Contributors	p. ix
Introduction	p. xi
Communication and Nursing: Historical Roots and Related Theory	p. 1
Early Nursing Education	p. 2
Influence of Psychiatric-Mental Health Nursing	p. 5
Patient-Centered Care	p. 8
The Picker Institute	p. 18
Reflective Practice	p. 20
The Work of Patricia Benner	p. 24
Implications for Advanced Practice Nursing	p. 26
The Healthcare Climate and Communication	p. 43
Historical Background	p. 43
The Business of US Health Care: A Response to Change	p. 49
Health Care Transformed: 1935 to 1980	p. 49
Reciprocal Influences on Health Care	p. 65
The Future of US Health Care	p. 71
Communication and the Present Healthcare Climate	p. 75
Personal and Professional Relationships and Communication	p. 91
Boundaries	p. 92
Self-Disclosure	p. 94
Empathy	p. 99
Compassion Fatigue	p. 102
The Art of Listening	p. 123
Active Listening	p. 123
The Steps of Active Listening	p. 125
Specific Issues in Advanced Practice and Primary Care	p. 130
Compliance, Adherence, and Follow-Through	p. 134
Nonverbal Communication	p. 138
Communication Across the Life Span	p. 163
Communicating with Children	p. 163
Difficult Conversations with Children	p. 165
Communicating with Adolescents	p. 166
Communicating with Older Adults	p. 168
The Use of Elderspeak	p. 169
How to Improve Communications with Older Adults	p. 170
Elder Mistreatment	p. 172
Advanced Care Planning	p. 174
Difficult Conversations	p. 187
Communicating Bad News	p. 187
Communications and Cultural Issues	p. 221
Health Information Literacy	p. 223
Communications and Latino Culture	p. 223
Use of Interpreters	p. 226
Transcultural Nursing Assessment	p. 228
Additional Cultural Models	p. 229
Interdisciplinary and Peer Communication	p. 243
Horizontal Violence	p. 243
Collaboration and Teamwork	p. 245
Conflict	p. 250
Health Outcomes	p. 251
Specific Issues Related to Advanced Practice Roles	p. 261
Theories for Knowledge-Based Practice	p. 261
Advantages of Advanced Practice	p. 267
The Buckman Business Consulting Model	p. 272
Communication and Peer Group Supervision	p. 283
Peer Groups	p. 284
Peer Group Consultation Model	p. 291
Sample Peer Groups	p. 302
Index	p. 309
Table of Contents provided by Ingram. All Rights Reserved.

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Patient-Provider Communications: Caring to Listen

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